The Concorde Collection Failed to deliver ring ordered on May 1st, 2004 no contact regarding availabiity or backorders Holmes Pennsylvania
I am very disappointed with The Concorde Collection. I wrote a check dated May 1, 2004--they called to notify me that they lacked a ring size for my ring order--but I haven't heard from them since.
If my ring were back ordered I should have been notified. Now two months have gone by--and I have not been contacted by The Concorde collection to notify me if I will receive a ring at all, or allow me to get my money back.
I paid almost forty dollars for that ring--at this point I feel that they should still send my ring to me and send back my money as well.
I am not pleased with the lack of customer service I have received from The Concorde Collection. I will advise my friends and neighbors not to order their products--because they're more interested in collecting money than serving the consumers ordering their goods.
Shirley
49420, Michigan
U.S.A.
2 Updates & Rebuttals
Kathy
Holmes,Pennsylvania,
U.S.A.
Customer Service Response
#3UPDATE Employee
Wed, September 27, 2006
The Dance of the Butterfly Ring was shipped on June 11, 2004. The customers called on July 8, 2004 claiming non-delivery of the ring. At the customers request, we promptly issued a refund in the amount of #37.50.
Cory
San Antonio,Texas,
U.S.A.
The Ring And Your Money
#3Consumer Comment
Fri, July 09, 2004
You expect to get the ring and your $40. Give me a friggin break. It never hurts to ask though. I feel for you pain, agony, and suffering.