The Dollar Tree Store ripoff Discriminates against nonwhites Garden Grove California
Dollar Tree Store Discriminates
The Dollar Tree Store discriminates against nonwhites.
Case in point. A couple of weeks ago I was visiting the Dollar Tree Store in Riverside, California. The store is on Van Buren, next to the NY Buffet.
While shopping, I needed to use the rest room. It was being used. As I waited, a Caucasian woman came out. By the time I reached the rest room the doors was locked. I walked to the front and asked for a key. I was told the manager had it. I walked to the back of the store and found the manager, named Sheyla. She said the restroom was out of order. I mention that I just saw a person come out of it. Sheyla snapped, It is out of order!
As we continue to discuss about why there no Out of Order sign posted, an employee opened the restroom for a Caucasian man.
When I pointed that out to Sheyla, she became angry. I asked for a phone number for the district manager. She said she was not allowed to give the name or phone number out. I asked for a corporate number. She said she did not have it. Then told me to go wait in the front. A few minutes later, she came to the front, gave me a number, (757-321-5000), and said I could report my complaint there. I called that number twice, left two messages, never received a response from The Dollar Tree Store.
Today, April 1, 2005, I went to a Dollar Tree Store in Garden Grove, California. The store is in the Brookhurst shopping center, next to Rite-Aid. As I was walking around, I notice a Caucasian man coming out of the restroom. He was wearing a nice dress shirt and a tie. I saw an employee near by, and I asked if I needed a key to the rest room. She said, We do not have a public restroom. I mention that the man with the tie just came out of the restroom. She said, he's an employee. BIG LIE! The man was a customer. Thinking he was the manager by the way he was dressed, I tried to ask him about the restroom policy. He said he was not an employee, then paid for his items and left.
I asked for the manager. It turned out that the employee who lied to me is the manager. She said her name is Brenda. I asked her for a phone number to the district manager. Same as before, she said she could not give out the number. I asked for their corporate number. She said I could get it myself, that it was posted by the registers. I could not find it. I went back to ask her for it. Same as with Sheyla, she became agitated, and said she'll take me to find it. The number was posted on the side of the store, next to the office. I called the number. No response. Seems the number is just a recorder, to make the consumer think that The Dollar Tree Store cares. However, no one seems to be checking those messages.
Diego
Clown Grove, California
U.S.A.
9 Updates & Rebuttals
Jordan
Enola,Pennsylvania,
U.S.A.
Many Dollar Trees do not have public restrooms
#10UPDATE Employee
Tue, June 13, 2006
I work at a dollar Tree and our Store Does not have a public restroom either. Mostly all of the dollar trees do not have public restrooms because the stores are simply not big enough for restrooms. Some of the larger stores do have public restrooms. Most of the bathrooms in stores are located in the back stock rooms and customers are not allowed to go back there for insurance reasons. That is why employees are only allowed back there becuase employees have insurance through the company.
The manager may have been having a bad day cause dealing with hundred of customers a day can get on their nerves and they have to put up with there employees. The retail business can be pretty stressful. The Store managers also have to work 50 hours a week which puts some stress on them and they may sometimes lose it when customers complain about there day.
We are not allowed to give out any district managers numbers and do not have access to our corporate office numbers they have a dollar tree complaint line that customers cna call. They normally do call back promptly that I have seen.
Kelli
Rayville,Louisiana,
U.S.A.
This is ridiculous!!! To the person that was asking why they wanted to use the bathroom
#10Consumer Suggestion
Wed, June 22, 2005
To the person that was asking why they wanted to use the bathroom. You can't tell me that you have never been in a store or fast food restaraunt and have to use the restroom. The fact is the customer felt like he/she was being discriminated against and so went to another store to test out the scenario. Maybe they felt it was just the 1st store that did this.
If you feel you are being discriminated against. Then I would talk with an attorney. They have ways of finding things for you and you may be able to get this settled. I have noticed things like that here in Louisiana.
Hope everything works out for you.
Cindy
Hartselle,Alabama,
U.S.A.
we arent maids
#10UPDATE Employee
Sun, April 10, 2005
I am an employee of a Dollar Tree store and this is from my experiences, maybe the employees were tired of cleaning up after people that do not know how to use a restroom properly, it gets very old and annoying, and in a lot of cases a health hazard to have to clean it up, and I am mostly referring to the adults, they are the worst of making messes and also not offering to clean it up after their own child has made the mess, and I dont mean just a little toiletpaper or drippings on the seat, and some arent sure where to even put the toiletpaper,for some reason they think it goes in the garbage can, how about TRYING THE TOILET.
James
New York,New York,
U.S.A.
No, that's not the point. The point is still missing.
#10Consumer Comment
Sat, April 02, 2005
The point that has been so far missed is wahy this individual feels the need to travel to these stores and try and use the bathrooms. Does he not have one at home? Does he have a weak bladder? Does he do this to other chain stores as well?
Am I the only one who finds this strange?
Matthew
Vicksburg,Mississippi,
U.S.A.
I think you missed the point. I'm white and I can see where this man felt he was being discriminated against.
#10Consumer Comment
Sat, April 02, 2005
But maybe it wasnt his race.. maybe it was his clothes, maybe he didnt smell as nice as the other people, maybe he had a bad attitude and they disciminated against that.. but the point is not what they didnt like about him, the point is that they discriminated. THis is not excusable in any situation. That is the fasted way to loose customers, I dont care how over worked and underpaid you are. and if you think you are underpaid before, wait till there are no customers to supply money for pay check. Calling corporate should have gotten a response.. several occasions I have recieved bad service and I go straight to corporate. I have always been taken care of afterwords so much to the point that I end up writing a follow-up thank you note to corporate. It should have to come to that. Employess should be made to give good customer service regardless of the situation. They should feel their jobs depend on it. And further more their jobs should depend on it. Some places do work this way, others dont. A sad truth, but the truth non the less. So maybe they dont discriminate against nonwhites they do. What ever they didnt like about him doesnt matter.. they should have treated him just any other customer. Thats all I want to say.
Matthew
Vicksburg,Mississippi,
U.S.A.
I think you missed the point. I'm white and I can see where this man felt he was being discriminated against.
#10Consumer Comment
Sat, April 02, 2005
But maybe it wasnt his race.. maybe it was his clothes, maybe he didnt smell as nice as the other people, maybe he had a bad attitude and they disciminated against that.. but the point is not what they didnt like about him, the point is that they discriminated. THis is not excusable in any situation. That is the fasted way to loose customers, I dont care how over worked and underpaid you are. and if you think you are underpaid before, wait till there are no customers to supply money for pay check. Calling corporate should have gotten a response.. several occasions I have recieved bad service and I go straight to corporate. I have always been taken care of afterwords so much to the point that I end up writing a follow-up thank you note to corporate. It should have to come to that. Employess should be made to give good customer service regardless of the situation. They should feel their jobs depend on it. And further more their jobs should depend on it. Some places do work this way, others dont. A sad truth, but the truth non the less. So maybe they dont discriminate against nonwhites they do. What ever they didnt like about him doesnt matter.. they should have treated him just any other customer. Thats all I want to say.
Matthew
Vicksburg,Mississippi,
U.S.A.
I think you missed the point. I'm white and I can see where this man felt he was being discriminated against.
#10Consumer Comment
Sat, April 02, 2005
But maybe it wasnt his race.. maybe it was his clothes, maybe he didnt smell as nice as the other people, maybe he had a bad attitude and they disciminated against that.. but the point is not what they didnt like about him, the point is that they discriminated. THis is not excusable in any situation. That is the fasted way to loose customers, I dont care how over worked and underpaid you are. and if you think you are underpaid before, wait till there are no customers to supply money for pay check. Calling corporate should have gotten a response.. several occasions I have recieved bad service and I go straight to corporate. I have always been taken care of afterwords so much to the point that I end up writing a follow-up thank you note to corporate. It should have to come to that. Employess should be made to give good customer service regardless of the situation. They should feel their jobs depend on it. And further more their jobs should depend on it. Some places do work this way, others dont. A sad truth, but the truth non the less. So maybe they dont discriminate against nonwhites they do. What ever they didnt like about him doesnt matter.. they should have treated him just any other customer. Thats all I want to say.
Matthew
Vicksburg,Mississippi,
U.S.A.
I think you missed the point. I'm white and I can see where this man felt he was being discriminated against.
#10Consumer Comment
Sat, April 02, 2005
But maybe it wasnt his race.. maybe it was his clothes, maybe he didnt smell as nice as the other people, maybe he had a bad attitude and they disciminated against that.. but the point is not what they didnt like about him, the point is that they discriminated. THis is not excusable in any situation. That is the fasted way to loose customers, I dont care how over worked and underpaid you are. and if you think you are underpaid before, wait till there are no customers to supply money for pay check. Calling corporate should have gotten a response.. several occasions I have recieved bad service and I go straight to corporate. I have always been taken care of afterwords so much to the point that I end up writing a follow-up thank you note to corporate. It should have to come to that. Employess should be made to give good customer service regardless of the situation. They should feel their jobs depend on it. And further more their jobs should depend on it. Some places do work this way, others dont. A sad truth, but the truth non the less. So maybe they dont discriminate against nonwhites they do. What ever they didnt like about him doesnt matter.. they should have treated him just any other customer. Thats all I want to say.
Mike
Lake Oswego,Oregon,
U.S.A.
No evidence of discrimination.
#10Consumer Suggestion
Fri, April 01, 2005
Why do you say it was because you were not white?
You said a guy in a suit came out of the restroom, how were you dressed? How did you act? Is there something else where maybe they did not want you in their restroom?
Maybe when the door is locked it means that it is out of order. The door was accidentally locked by previous customer......you told the manager it was locked....., and by their practices that means out of order. (There is a lot of different scenerios that could have explained your experience)
Or maybe it was just BAD CUSTOMER SERVICE. So the managers were not eager to help you. As DT is a discount house, you can bet those managers are overworked for near minimum wage. They probably just had more pressing things to do than help you to the potty or help you complain about them to their boss.
You called a corporate number and go no response? Wow, that's unheard of. And - if you called my company griping about discrimination based on the story you told, I would'nt call you back either.