The Dump Furniture Store Rude Customer Service along with Bait and Switch Tactics by Management Irving Texas
This store has the rudest management team I have ever encountered. After being told by a Salesperson the price of a rug, we were later told by the Rug Department Manager, Robert Alicia, that he would not honor the price quoted. The difference in time between what the salesman quoted and the time we wanted to purchase was 90 minutes. The salesman in question could not be found and the Sales Manager also would not honor the quoted price.
The Rug Department Manager was so rude that he told us to go elsewhere because he was not going to honor the quote.
Linda from dallas Dallas, Texas
U.S.A.
5 Updates & Rebuttals
Crachet Onez
Earth,Texas,
USA
Customer thought required, when shopping here.
#6Consumer Comment
Sun, April 10, 2016
I'm guessing you were saying you got a 'verbal' quote from some salesperson. You should always know with places with sales teams that verbal quotes won't hold if you walk away. It would've only matterd had you gotten a written quote. What would stop people from walking in to stores and saying something like "some guy here earlier said you'd give it to me cheaper." You were mad at another person for not believing that you got some, probably unreal, price from some other guy you couldn't find?
I'm only replying, to try and get people to stop and think, before they write things like this on this site. Save the site for true rip-off reports. Don't bog down the site with silly items like this. Sorry, but you didn't get ripped off in this case, you just got angry over something frivolous.
joe grower
Los Angeles,California,
the Dump Tempe Arizona, what a bunch of junk that belongs at the local dump
#6Consumer Comment
Thu, August 08, 2013
I just purchasted a second home in Phoenix. I could not miss the TV advertisements. One neighbor told my wife that we should not waste our time. Since we were going to IKEA in Tempe we decided to check out the Dump.
My opinion, their leather itmes was not the quality we expected and they are way over priced. We looked at bedroom sets that were the same in Scottsdale for hundredds of dollars less.
I decided to write my opinion here becuase the sales guy was a real jerk. I will bet he was a former auto salesman.
Mr. Ron
Plano,Texas,
United States of America
My experience at the Irving dump location
#6General Comment
Sat, January 09, 2010
I'm floored by the number of complaints noted on this website related to the Dump in Irving. My wife and I have bragged continuously about how helpful, informative and thorough our salesman (Robert Nelson) was during the multiple hours we spent on the property immediately after Christmas. We did return a cabinate that had a mechanical flaw for an exchange piece without difficulty. Our initial sales person did not inform us of the $200.00 off of every $800.00 spent, (Mr. Nelson did). This is the primary reason why we have seeked out Mr. Nelson for assistance during our return visits. We will continue to shop the dump in the future and will always seek out the assistance of the above mentioned gentleman. Mr. Ron from Plano, Texas U.S.A.
Laurie
Haslet,Texas,
U.S.A.
I went to that store 1 time - left without buying a thing
#6Consumer Comment
Mon, December 29, 2008
They claim to have high end furniture at rock bottom prices - from bankruptcies, going out of business, hotels under construction etc. THEY DO NOT HAVE HIGH END Furniture - unless you consider a couch that looks like airplane seats in bright leather colors - high end furniture. Workmanship was greatly lacking in all we saw.
They had garbage for sale and when we asked about Stickley furniture, they politelty said we do not carry Swedish furniture, which shows the stupidity of the sales staff, as Stickley is 100% American Handmade furniture. The staff knows nothing about the furniture they sell.
We had just left the Stickley dealer in Dallas after making a purchase and we were on our way home when we decided to stop and check them out. Only because they were on the way.
Never went back and never intend to
Joe
Austin,Texas,
U.S.A.
Why shop at 'A DUMP'?
#6Consumer Comment
Mon, December 29, 2008
Many years ago, people who didn't want their trash would take it to A DUMP.
Any old shanty house that was an eyesore and filthy and any restaurant or bar that was sleazy and was frequented by trashy, uncouth,dirty and violent people was also called A DUMP.
When people use the restroom for an extended period of time, they are, crudely , known to be taking a DUMP.
That said, I ask you again, WHAT WERE YOU DOING SHOPPING AT A PLACE THAT CALLS ITSELF A DUMP?
YOU CAN'T say you weren't warned in advance.