Complaint Review: The dump in Irving tx

Desperate need of a new mattress and went to the dump with my wife and talk to the sales woman the first night at great length and was assured that if I didn’t like the product I can trade it back in considering I was having back problems. I went to several other stores and decided that I really trusted the saleswoman Amy gullia at the dump.

The following week I went back to the dump and purchased a mattress for approximately $1400. I couldn’t go back up to the dump to pick up my mattress so I had to send somebody else and when I got home I wasn’t too sure that that was the same mattress that I had bought but my wife convinced me to just go ahead and try it and see if we liked it. It took me about two weeks to realize I wasn’t adjusting to it but I had to go out of town for sales meeting in Chicago for a week and had absolutely no problems sleeping on the hotel bed.

When I came back home took another week and realized this bed just wasn’t working. I called customer service first and they told me that the particular vendor that I got the mattress from did not except exchanges. She did not care that the sales person told me that that wouldn’t be a problem as our mattress companies cover at least 30 days. I then contacted the sales woman Who said she would get on it immediately but I’ve contacted or six times since and she refuses to take my calls.

I have contacted and left messages for the store manager as well as tried to contact customer service and I’ve gotten nowhere. I look on the paperwork in the paperwork doesn’t even give a description of the mattress although it outlines perfectly the pillows that I bought nothing about the mattress to verify that I was given the wrong one. This is the biggest bait and switch scam I’ve ever seen. I really thought that a company this size would have a lot better ethics but obviously not.