Complaint Review: THE DUMP

I purchased a brand new mattress from the dump on 7/3/15. It was delivered on 7/18/15. I gave  the mattress a once over examination. After the delivery man had left, I took a 2nd look at the mattress and noticed some bowing in the mattress that I did not see at first. So I called the service dept. that same day and filed a report. I was told that they would sent me a package within the week that I would need to fill it out and mail it back to me. Then in turn would review the package and if the mattress looked defective from the pictures sent to them, they would then send out a company representative to verify the defective bow in the mattress. After hearing all this things that it would take to even establish a claim, I started to get emotionally overwhelmed by all the red tape. So I went directly back to the Dump and spoke to Pat Lowry the store manager. after telling him what had happened He told me that I needed to take some pictures of the defective areas of the mattress and also take a picture of the mattress tage and bring them back to him. I then call my salesman Stephen Lord and told him what happened. He told me that he was going to take care of it by  sending me out a another mattress right a way. I never heard another word from him not even a simple phone call since then. So I went back to my house and took some pictures of the defective mattress. To my surprise   my wife had misplaced the mattress tag. So I went back to see Pat Lowry with the pictures of the mattress minus the lost mattress tag. He inturn call someone in the upper office about what had happened. After about 20 minutes or so, he told me that there was nothing he could do without the mattress tag.  I then went back home to read the terms and condition agreement to see if there is anything in the original agreement where you could not be compensated if I happen to lose or misplace the mattress tag. I read it over several times and was surprised that something so important as a missing mattress tag would void your sales agreement would be in the term and condition agreement. I went back to the Dump again to see Pat Lowry and explained to him my rebutal. He did not like the point I was trying to make so we went verbally back and forth for awhile with no change of heart on his part. So I asked him if I could speak to someone who might understand what I am trying to say and how wrong there refund policy was. The point is that they feel that they are not obligated to inform me about voiding my sale by not having a mattress tag after the sale was already completed, instead of before. Again, How was I supposed to know this after the sale, if they fail to notify me in writing about it before the sale was complete!!.  It is my hope at this time that the Dump management will come to there senses and do what is morally and criminally correct concerning this matter! 

Dennis Palma   Turnersville, NJ