Complaint Review: The Eagle Warranty Corporation

We sumitted a claim on May 30, 2009.  I gave the Eagle Warranty Corporation two months to reimburse me.  So by the time mid-July rolls around and there's still "no check in the mail,"  I decide to shoot them an email.  NO RESPONSE.  Several days go by so I call their "800" number. They transfer me to accounting.  NO ONE PICKS UP.  I try again another day. They transfer me again to accounting and I get a voice mail stating that if I leave my name, number and authorization number, they will return my call.  NO RESPONSE.  I call again, and again and again.  I have called 7 times and have sent 3 emails.  Oh, about a month ago, I did speak to a human being who told me there was some delay with the checks, but mine would be processed in a week. RIGHT ON!   NO CHECK.  I have never interacted with a company that is so awful with customer service.  If I could talk to the president of the company rather than some rude peon on the customer service ladder I would give him a piece of my mind.  This company needs to have some lawyers knock on their doors. This is beyond ridiculous!