Complaint Review: the Fireplace Doctor

Purchased a living social voucher from the Fireplace Doctor. Made my appt late october for 12/1. They never showed or called. When i called to inquire where they are, they informed me that they had "lost" their technician for my area (northern DE) and i would have to call living social to get a refund. They had weeks to call and cancel and never did.

Now it will take probably at least a month to have my fire place swept and inspected and it cannot be used until that happens, which means my heating bill is going to keep climbing. They are horrible! the customer service rep did not even offer an apology!