Complaint Review: The Garage

My wife and I purchased a used 2005 Ford Escape for a safer vehicle to drive in winter for our newborn son. Allen Brown from The Garage/Runwell Auto Sales assured us that his mechanic completely went through the vehicle and it had no problems at all and specifically said it had brand new rotors and brakes. Upon driving the vehicle home, my wife and I noticed a loud rattling coming from the front end and significant shake and vibration when driving on the highway. We took the vehicle to our mechanic and he said that the stabilizer links were shot and all four rotors were bad. As far as the shaking, he said it may need balancing of the tires. The truck also was sold to us with no rear head restraints which we noticed later. Allen agreed to take the truck back and change the rotors and stabilizer links and balance the front tires. (all problems that he had to have been aware of, but tried to sell us the vehicle without putting any money into it). We waited for a week to get the truck back and the rotors and links were changed. The violent shaking of the vehicle was NOT fixed. My mechanic said the tires were still out of balance and rebalanced them. Balancing the tires did not fix the shaking, so my mechanic said his next guess was that the truck had a bad axle causing the shaking. We are not going to put our newborn son in a vehicle that is dangerous to drive, so we called Allen Brown and asked him to fix the problem or refund our money and he refused. Directly disobeying the Lemon Law. He also would not replace the rear head restraints making the vehicle dangerous for any adult passengers. We now need to file a lawsuit rather than the dealer obeying the law and just doing what is right. BEWARE of this business. They are very shady and will try to pass on vehicles to the customer without fixing any issues the vehicle has. They are all about making as much money off you as possible and are very dishonest!