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  • Report:  #1496766

Complaint Review: The Golfer's Pick

The Golfer's Pick thegolferspick.com Sold a very poor quality product and then wouldn't answer the phone, email, or customer support messaging to remediate the situation.

  • Reported By:
    DavidG — United States
  • Submitted:
    Thu, June 25, 2020
  • Updated:
    Thu, June 25, 2020

Stay away from the Golferspick net as it’s poor quality and the company has not responded to my requests for remediation!  I thought I purchased the perfect practice net, which also came with a small mat to hit golf balls at home.  After the first day of use the strap that holds a bullseye, and also acks as a force diffuser, ripped away from the main net fabric.  I emailed the customer support contact address, and did receive a response from Andy whom I believe is the owner. 





Andy responded and sincerely appeared interested in helping me with my issue, and asked for a picture.  I sent him the requested picture and I never heard from him again.  On Day 2 of using the net and mat, the mat started to fray, with the three separate simulated grass level areas also separating from each other.  I once again emailed these pictures to Andy, and never heard back.  After the 5th day of use I actually had a ball go through the net, and fortunately no one or nothing was hurt. 





When patching the hole in the net I also noticed the material in one of the corners was completely ripping away from the frame.  I sent Andy pictures of both of these issues, and never heard back.  The bottom line is I spent a lot of money for product that started falling apart after the first day of use, and the company apparently is not interested in honoring any warranty or ensuring I am a satisfied customer.  Please don’t put yourself in this same situation, and DO NOT BUY THIS PRODUCT!

 

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