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  • Report:  #1319674

Complaint Review: The Good Feet Store

The Good Feet Store BEWARE....You cannot get any type of refund from this company. I saw the Good Feet commercial less than a month ago and I hobbled into the store hoping I could get some relief. The gentleman who helped me was charming and told me he had the same exact foot condition that I did. He said he could guarantee I would get better with the Good Feet orthotics. I was shocked at the price ($800) but I felt so humiliated somehow if I didn't buy the package since he spent so much time with me. I ultimately had to pay from 2 different credit cards just to be able to afford them.  Broomfield Colorado

  • Reported By:
    Jes — Northglenn Colorado USA
  • Submitted:
    Sat, July 30, 2016
  • Updated:
    Sat, July 30, 2016

Beware.....You cannot get any type of refund from this company.  I saw the Good Feet commercial less than a month ago and I hobbled into the store hoping I could get some relief.  The gentleman who helped me was charming and told me he had the same exact foot condition that I did.  He said he could guarantee I would get better with the Good Feet orthotics.  I was shocked at the price ($800) but I felt so humiliated somehow if I didn't buy the package since he spent so much time with me.  I ultimately had to pay from 2 different credit cards just to be able to afford them.

I didn't have my reading glasses with me so he told me where to sign although he did NOT mention there were no refunds I was apparently signing without understanding this part.  Again, I was so humiliated.  I am getting older and I don't see very well and I was embarrassed that I couldn't read the receipt.  After wearing the orthotics for a day and a half, I realized what a bad decision I made.  I had tearing, ripping feeling in my right arch.  I was in terrible pain.  I found an orthopedic surgeon who confirmed I have chronic plantar fasciitis.  He wrote me a letter, which I provided to the store manager today, outlining that the product is not suitable for my condition.  No Refunds.....they offered store credit only -- do you know how long it would take to spend $800 in store credit?  
Buyer Beware - please be careful.

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