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  • Report:  #240069

Complaint Review: The Grant Mentor

The Grant Mentor BILLED, did not order, WON'T REFUND. Claimed NO AMERICAN employees Las Vegas although Rep. Said Utah INTERNET

  • Reported By:
    — Des Moines Iowa
  • Submitted:
    Wed, March 21, 2007
  • Updated:
    Mon, April 02, 2007
  • The Grant Mentor
    #231, 5348 Vegas Dr.,
    Las Vegas, NEvada
    U.S.A.
  • Phone:
    866-407-1028
  • Category:
    Corrupt Companies
*UPDATE Employee: We will refund you your money. *Author of original report: Grant Mentor UpDate *Author of original report: Grant Mentor UpDate *Author of original report: Grant Mentor UpDate *Author of original report: Grant Mentor UpDate

I did not order The Grant Mentor. They billed me $4.95, then 2 weeks later $69.95. I called them and could not get a native English speaker.I asked Customer Service if they had an American working there I could speak to. He snapped, "No! There are NO Americans employed here."

I went through 3 calls, was hung up on twice, and when I told them I did NOT order or want the service, they said, "Yes, you did, and you're paying for it, we NEVER give refunds." Then started quoting the rules again.

This is a BAD company. They do not listen, make no exceptions, do not work with customers, would not allow me to speak to a manager (in fact, told me it would be useless to speak to some one higher up), and are extremely RUDE.

Gayle
Des Moines, Iowa
U.S.A.

5 Updates & Rebuttals

Gayle

Des Moines,
Iowa,
U.S.A.

Grant Mentor UpDate

#6Author of original report

Mon, April 02, 2007

I am so grateful to Rip-Off Report. I got nowhere with this company until I filed this report. I was never allowed to speak to May, to whom I was referred in The Grant Mentor's rebuttal, and I logged another hour on my cell phone via explaining, re-explaining, holding, and 5 dropped calls on their end.

Thanks, Rip-Off Report. You're the best. I am so glad there is someone fighting for us regular folks. I am CERTAIN I would have gotten no where without you.

Gayle

Gayle

Des Moines,
Iowa,
U.S.A.

Grant Mentor UpDate

#6Author of original report

Mon, April 02, 2007

I am so grateful to Rip-Off Report. I got nowhere with this company until I filed this report. I was never allowed to speak to May, to whom I was referred in The Grant Mentor's rebuttal, and I logged another hour on my cell phone via explaining, re-explaining, holding, and 5 dropped calls on their end.

Thanks, Rip-Off Report. You're the best. I am so glad there is someone fighting for us regular folks. I am CERTAIN I would have gotten no where without you.

Gayle

Gayle

Des Moines,
Iowa,
U.S.A.

Grant Mentor UpDate

#6Author of original report

Mon, April 02, 2007

I am so grateful to Rip-Off Report. I got nowhere with this company until I filed this report. I was never allowed to speak to May, to whom I was referred in The Grant Mentor's rebuttal, and I logged another hour on my cell phone via explaining, re-explaining, holding, and 5 dropped calls on their end.

Thanks, Rip-Off Report. You're the best. I am so glad there is someone fighting for us regular folks. I am CERTAIN I would have gotten no where without you.

Gayle

Gayle

Des Moines,
Iowa,
U.S.A.

Grant Mentor UpDate

#6Author of original report

Mon, April 02, 2007

I am so grateful to Rip-Off Report. I got nowhere with this company until I filed this report. I was never allowed to speak to May, to whom I was referred in The Grant Mentor's rebuttal, and I logged another hour on my cell phone via explaining, re-explaining, holding, and 5 dropped calls on their end.

Thanks, Rip-Off Report. You're the best. I am so glad there is someone fighting for us regular folks. I am CERTAIN I would have gotten no where without you.

Gayle

Jake

Draper,
Utah,
U.S.A.

We will refund you your money.

#6UPDATE Employee

Thu, March 22, 2007

Sorry for your problems with customer service. Please call back and ask for me, May, and I will refund your money right away. Sorry again, and know we will take care of this for you.

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