Complaint Review: The Greener Cleaner

I took my leather jacket to this company and they told me it would take approximately 2 weeks for it to be returned. They assured me that they would call me as soon as it was ready. After patiently waiting, 29 days later I went in to check on the progress, and it was done. As I was cashing out, I noticed that this jacket was damaged.

I asked the clerk to speak to her manager to see if there is any possible way it could be fixed or if i would be compensated for the ruined jacket. The owner, Charlie White, told me it would take 3 days for him to even return my phone call after looking at the jacket. I agreed although i was very frustrated.

Three days later, Charlie did not call. On the fourth day, I called him and he said that he was sending it out to a professional leather cleaner to see if the jacket could be repaired and he would contact me the following week.

The following week came around and I still did not receive a phone call. I contacted Charlie to see what was going on and he told me, "hun, you dont know what you're talking about..." I told him he would be hearing from my lawyers.

I have not contacted my lawyers because obviously, it would not be worth anything in the end. But, sitting here over a month later and i still have not heard anything.

Megan
Pompano Beach, Florida
U.S.A.