Complaint Review: The Grocery Game

I signed up for the free 28-day trial of the grocery game for $1. But when I proceeded to use the site's supposedly amazing tools for saving money, I realized that it wasn't saving me any more time than if I were to look through grocery circulars myself. In fact, I found that it took even longer!

So with the intent to cancel, I got very busy, and on the 28th day of my free trial, I went to the website to cancel, and they had already charged my debit card! And mind you, I logged in at around 8am that morning.

So I emailed customer service to request a refund since it was only the 28th day. I did not find their response satisfactory.

Now, the free trial lasts 28 days, so I can't understand why they won't refund my money. I'm sure if they looked into it, they would see that I literally logged in only twice during the free trial, as I found it to be of no use to me. In addition, many of the claimed discounts could only be gained with the use of internet coupons, which none of the stores would even accept. I did not save a penny with this service. And I was charged $30 for a service I will not be using.

I think that a professional business would refund the money, no questions asked. It would be one thing if I attempted to cancel on the 29th day, but I went to cancel my account on the 28th day. Perhaps this is listed in fine print somewhere, but when you say that you have a 28 day free trial, you should not be charged until the 29th day.

Please, DO NOT use this service - no matter what they claim, it does not save money, and it takes more time to go through the very confusing list (which is color coded to indicate levels of savings) than to do it on your own. Trust me.

Carolyn
Lodi, New Jersey
U.S.A.