Complaint Review: The Grout Man

We hired The Grout Man from Port St Lucie, FL to regrout our shower and color-seal my floor tiles in the bathroom. After job was complete, we called back to have work in other bathroom done. No response. We called for days with no answer. My only thought was that they were fly-by-night and had no intention of addressing a "call-back". After several days, I stated on my message not just to call me, but that I had more work. I was called back in 5 minutes. Hmph. The person who did the original work, Dustin, claimed that Frank, the owner was out of town, and he just got my message. Hmph. (I have phone records to prove all of these calls, thanks to cell phones). Dustin returned to do additional work. He said, "just make the check out to me". He wasn't going to give me a receipt. I had to ask him for it. I also noticed no company van, but a personal car instead. An hour after he left, ironically, the color seal that was in the first bathroom started coming up off the floor. Not taking any chances, I called the bank and canceled the check, smelling a rat. I knew that my calls would go unanswered this time. A few days later, after realizing the check was canceled, Dustin called back. I told him that the job was defective. Several days later Frank called, and arranged to fix the job. He was paid. I now notice that the grout job was done shabbily, and there are many holes that were not filled in. You guessed it, my calls go unanswered. DO NOT USE THESE GUYS. THEY ARE CROOKS. THEY WILL TAKE YOUR MONEY AND RUN. THEY CLAIM A TWO YEAR WARRANTY ON WORK. FORGET IT. THEY ARE NOT LISCENSED CONTRACTORS.

Razorback
Stuart, Florida
U.S.A.