Complaint Review: The Hartford

I had been a customer in perfect standing with The Hartford--no claims, every payment on auto-pay and on time.   I broke down in the middle of the night.   I called and they said I did not have towing on my policy.  No biggie, I agreed to pay for the towing.    

Ten and half hours later (no exaggeration)  I still had not gotten a tow truck.   I finally asked if they would pay for a cab ride to take me to work--they said they would, just keep the receipt and fax it.  i did exactly that.  Now, Elizabeth A. (a supervisor with Hartford) matter of factly calls me a liar and tells me I was never told that I would get reimbursement!

ALSO:  the reason this complalint is titled as it is:   three days after they could not get me a truck (and I had to get a motel an $60 cab ride), they raised my premium $200!  No one was ever able to give me a reason for the increase--I had had no claims, tickets, or accidents.   My wife and I are not trouble makers, but mature, professional people.   I do not have issues with insurance companies--I was with Nationwide for 31 years--age 16 through 47.  I only switched to save a few dollars a year, but it was a mistake.

I'm sure soneome from Hartford will put in a rebuttal and try to make me look bad, but the truth is:  this company has no integrity when  you really need them.  Most agents at The Hartford ARE nice except for Elisabeth or Eilzabeth, but nice doesn't get it when you are accused of lying and not being given what you were promised.  I have way too much to do to sit around and make up storeies about an insurance company.