The Hartford Voice activated account manager messed up my payment information and then company charges me a penalty for late payment after I am not allowed to correct the problem. Southington Connecticut
I have made my monthly homeowners and auto policies over the phone for about 4 years. I get paid every 2 weeks and the payment is not always on the due date, but this has never been a problem before. Being advised that checks are safer to use than credit card information over the phone, I used this information for the 1st time.
I spoke my routing number to pay the homeowners first. The automated voice didn't repeat all the numbers back to me and I became suspicious. I could not risk a double payment by repeating the numbers. The system states that all calls are recorded for quality assurance. Switching to the auto payment, I punched the numbers into the phone pad and this was correct.
Two days later I checked my bank withdrawls and only the auto was paid. I called the Hartford and explained what happened and was told both payments were pending and I needed to call back in two days. I repeated that the auto payment had come out of my bank, but she refused to consider this.
Two days later I called and was told a cansellation letter had been sent with a $17.00 penalty attached to a $47.08 payment. I was told this penalty was not required until the letter went out. I tried to pay the bill twice and told customer service that their voice activated system was faulty, but it didn't matter. What happened to the recording?
Janice
conklin, New York
U.S.A.