Complaint Review: The Hawkins Group

My wife and I were in desperate need of paying bills that were overdue and applied for several loans. We received a call from The Hawkins Group and explained that we were approved through a personal lender named Chris Stevens for a personal loan of $7000.

The consultant, Susan, told me I would have to wire $500 to guarantee the loan. Being desperate to keep my family afloat I did so. The $7000 was to be wired to my account the next day. It never came.

When I called back, she guaranteed me that if I would wire another $650 it would be in my account within the hour. I had my wife wire them the money. The $7000 was still not there.

When I called them back I talked to the accounting supervisor named Mike. He told me the lender had withdrew the loan because I was a high risk and assured me my money would be refunded.
I made several attempts to call and find out when I would receive my refund.

My first call was on Tuesday, I was told it would be wired Friday. My next call was on Friday, I was told a check would be sent within 7-10 days, the next call I was told 10-15 days.

I was hung up on several times and my wife was more or less said to be troublesome to them. They were very rude and still will not explain to me what is going on.
I cannot get a direct answer on when I will be receiving a refund. Altogether with wiring fees I sent them $1,234 in which I am in fear that I will not receive back and am unable to keep my families head above water.
This money they are keeping from us could help us pay our bills.

Jason
May, Texas
U.S.A.