The Home Depot ripoff Will not exchange a 2 1/2 week old defective item La Place Louisiana
I bought a Rayobi (Big Mistake) Dual speed 1/2" Hammer Drill from The Home Depot In La Place, LA about 2 1/2 to 3 weeks ago and the thing as burnt out on me. Did I expect a new drill to do that? No. Did I keep the receipt? Maybe, I can't find it! Always happens that way. I can find a thousand other receipts though!
Anyways, I walk in to exchange the bad drill, Still in perfect cosmetic condition, with the case (nothing missing) and while standing under the sign that says "Returns without a receipt will be issued a store credit" the manager tells me that policy is to have it sent out for repair (NOT!) I use my tools every day and can not afford to buy new tools all the time which basically what I would have to do.
Well while waitng for the other woman to write me up a repair ticket, she can't figure out how to do it and she calls someone up on the phone and that person says that drills can not be sent out for repair and that I need to contact the manufacturer to have it repaired and all the while we are still standing by this sign. So I ask about it, she calls up the manager Jerry, and says something to him about it. He says, Oh, that doesn't apply to power tools. They have to be sent out.
So now where am I? at home with my drill complaining to whoever will listen because I called Home Office and they will do nothing for me.
Anyone have any advice? To me this seems like someone doesn't know their policies, and is giving me a run around because he was busy with other customers. Seems like they need more than one manager on duty at a time. Just My Opinion.
Joshua
La Place, Louisiana
U.S.A.
3 Updates & Rebuttals
Ron
Minneapolis,Minnesota,
U.S.A.
I am perplexed, statements and actions clearly violate the tenaments of the home depot
#4UPDATE Employee
Fri, September 10, 2004
I am an employee of Home depot. I am utterly ammazed as to what has happened. If you would have brought that into any of the 6 stores that I am responsible for. I would have walked over to the tool department and exchanged the defective tool on the spot.
The broken tool would have been returned to the vendor and I would have wished you a fine day and thanked you for shoping the home depot.
The statements and actions clearly violate the tenaments of the home depot. Do the right thing. I teach it and believe it and unerring practice and live it. What is described is the exact opposite.
Please e-mail me the store location and store # if available, people you spoke with and what date time and place and I would be most happy to be forwarding this on to the store manager.
In minnesota we would have the divisional manager and regional manger and probably someone in Headquarters (atlanta) to account to. Needless to say it is a serious bummer to deal with inquiries from atlanta.
The realities are obvious. It is easier to hire new employees than find new customers.
The average home depot customer will spend over $80,000 in home depot over their lifetime. To jepordize that much business over a ryobi tool is ludicrous.
I work in At Home services in installed Roofing. MY Sales manager, his boss, hiss boss and all the way up the line would be more than slightly irate, if I would do something described.
Take the tool back to another store and go to returns. Ask the returns person nicely (say PLease) if you can exchage it for a working one as this is a pile of junk.
Give them a please and a thank you and I would be beyond surprised that they would not take care of you. I would.
ROY
WOODSTOCK,Georgia,
U.S.A.
NEXT TIME BUY AN E.S.P.
#4UPDATE Employee
Wed, September 08, 2004
YES--THE RETURN POLICY AT THE HOME DEPOT HAS CHANGED SINCE THE LIBERAL DAYS OF BERNIE AND AURTHER. WHY - SIMPLE -THERE ARE SOME DISHONEST PEOPLE OUT THERE THAT TOOK ADVANTAGE OF OF LIBERAL POLICIES ...AND ACTUALLY MADE A CRIMINAL CAREER OF RIPPING US OFF....
YOUR PROBLEM WAS FIRST - NOT KEEPING YOUR RECEIPT --SECOND IF WHEN YOU BOUGHT YOUR TOOL AN ASSOC. SHOULD HAVE OFFERED YOU A --EXTENDED SERVICE PLAN (ESP)-WHICH WOULD HAVE EITHER COVERED THE TOOL --OR YOU COULD HAVE GOTTEN A REPLACEMENT-DEPENDING ON THE PRICE...CHECK INTO IT ....IF YOU FIND YOUR RECEIPT -YOU MAY STILL BE ABLE TO BUY ONE ????
BUT REMEMBER THE HOLD -GIVE EM BACK CASH --DAYS ARE OVER ---MY STOCK THANKS YOU ...
Robert
Jacksonville,Florida,
U.S.A.
Find the service center
#4Consumer Suggestion
Tue, September 07, 2004
Find the Ryobi service center in your area. There is a build date on the housing of the drill that will tell them how old it is. They won't even ask for a reciept. My B&D hammer drill went bad instantly, made horrid noises from the start and got so bad that after boring 16 holes in the concrete, the head was wobbling. The DeWalt/B&D center here, took it from me and told me to expect a new one in the mail. Two weeks late, I got a check in the mail. May not be the perfect solution, but at least I am not out anything either. I guess I won't be replacing the B&D with a Ryobi.