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The Home Depot (Store #1229) Price overcharges, arrogance, NO customer respect Coram New York
There seems to be a culture of arrogance at the Coram, NY store (store #1229). SEVERAL times (at least three I can remember) I have been overcharged for items. Product is 'conveniently' stacked out under the wrong sign or old signs not taken down. I have talked to friends and coworkers and all report similar problems with the Coram, NY store.
In one particular instance I was overcharged $50-$60. I went to the customer service desk and complained. The arrogant jerk at the counter walked back with me to the aisle stack and when I pointed out the price he disagreed and said it was 'plain as day to him'. I grabbed a passing customer and asked him what he thought the price was and he came to the same conclusion as I had. Another issue of 'convenient' packout.
I wrote a letter to the corporate office ragarding the matter. I NEVER received a reply. I called roughly six (6) weeks later and was told I should email the complaint. I copied & pasted the text from my original letter. I got a canned response that offered me a $10 gift card (by my math that left me at LEAST $40 short for the one instance and at least $20-25 short for the other instances. I called to complain and after about 10 minutes the first customer service individual upped the ante to a $50 gift card. That was STILL short in my book.
At this point things went downhill when I requested to speak with a supervisor. At first I was told 'she wasn't going to take my call'. How do you like that? Like she's a freaking VIP or something. I this point I was offered a chance to play some bizarre form of 'Let's Make a Deal'. If I wanted to speak to the supervisor I would have to relinquish the $50 gift card offer. I was FUMING at this point. The supervisor I spoke with (Rebecca?) apparently was the inspiration for the culture of arrogance at Home Depot.
I asked why I never received a reply to my initial letter (Answer: letters are logged in system - they do not receive a reply). NICE SYSTEM! I wanted to discuss why I was overcharged (Answer: your email [from six week old letter] doesn't say you were overcharged, it says there was a pricing issue). When I wanted to discuss what had transpired in the six weeks since the letter [another store had it priced the way I originally interpretted it], she said since it wasn't in the email she couldn't discuss it.
At this point I requested to cancel my Home Depot credit card and she transferred me to another department but not without first giving me some more nasty attitude. I now shop at Lowes (Medford, NY) - prices may be a few cents higher but I have not yet been overcharged so I figure I'm ahead of the game.
This all took place several months ago. Home Depot recently sent me some canned email SPAM recently. A whopping 10% off an order to make amends. Yeah right - like I'd ever take them up on that. My recommendation? Avoid this store like the plague. The corporate board should consider changing the company name to 'The Home Despot' - I think it better describes (at least) the Coram, NY store as well as the corporate headquarters.
Rich
Ridge, New York
U.S.A.
4 Updates & Rebuttals
Rich
Ridge,New York,
U.S.A.
The Home Despot
#5Author of original report
Tue, August 15, 2006
Apparently the holding company of The Home Depot, Homer TLC, ALREADY OWNS the www.homedespot.com domain name. Imagine that, they already realized what they were and took appropriate steps to promote it.
Turns out the friendly people at The Home Depot SUED to get the name. They tried suing the guy who set up the site www.homedepotsucks.com but lost. I'm surprised they didn't sue Fox Television for The Simpsons infringing on Homer.
D'oh!
Rich
Ridge,New York,
U.S.A.
The Home Despot
#5Author of original report
Tue, August 15, 2006
Apparently the holding company of The Home Depot, Homer TLC, ALREADY OWNS the www.homedespot.com domain name. Imagine that, they already realized what they were and took appropriate steps to promote it.
Turns out the friendly people at The Home Depot SUED to get the name. They tried suing the guy who set up the site www.homedepotsucks.com but lost. I'm surprised they didn't sue Fox Television for The Simpsons infringing on Homer.
D'oh!
Rich
Ridge,New York,
U.S.A.
The Home Despot
#5Author of original report
Tue, August 15, 2006
Apparently the holding company of The Home Depot, Homer TLC, ALREADY OWNS the www.homedespot.com domain name. Imagine that, they already realized what they were and took appropriate steps to promote it.
Turns out the friendly people at The Home Depot SUED to get the name. They tried suing the guy who set up the site www.homedepotsucks.com but lost. I'm surprised they didn't sue Fox Television for The Simpsons infringing on Homer.
D'oh!
Rich
Ridge,New York,
U.S.A.
The Home Despot
#5Author of original report
Tue, August 15, 2006
Apparently the holding company of The Home Depot, Homer TLC, ALREADY OWNS the www.homedespot.com domain name. Imagine that, they already realized what they were and took appropriate steps to promote it.
Turns out the friendly people at The Home Depot SUED to get the name. They tried suing the guy who set up the site www.homedepotsucks.com but lost. I'm surprised they didn't sue Fox Television for The Simpsons infringing on Homer.
D'oh!