Complaint Review: The Home Service Club

Learned the hard way that this company is a fraud a best. They sold me 2 contracts for my condo and home that they will not honor any covered service under. They play pigeonhold tactics on the phone to deny service without even sending a tech out to diagnose the issue. After 5 month of paying into this scam I came to need to call on their service on 2 separate items, dishwasher and plumbing issue. It took them about 3 days to call back on a service request which apparently you can only do online since there is no one working on the weekend. Not so with other home warranty companies I worked with. When first rep called in morning she try to tell me that I have no coverage which after giving her the contract number again she verified that "oh yeah these are covered" and that someone else will call me soon. The second rep call at night to immediately tell me these are not covered services. I was floored as how someone sitting on the phone can determine that without inspecting the issue. So my dishwasherthat doesn't work because the door "mechanism" has failed is not a covered item even though its listed clearly on the contract that they sold me. The plumbing leak that I have is Not a covered item even though plumbing "system" is a covered item! Disappointed with being doped for 5 months thinking I was covered I came to cancel and they try to play games with that and scare me that if I talk about this experience in public their "fraud" department will get involved. Please be aware and ask specific questions before buying any coverage from this outfit and make sure they send it in writing to you because chances are when you really need coverage YOU WILL BE DENIED.800-601-1009