Complaint Review: The Hoover Company

This is a copy of the actual email:It is very apparent that Hoover does not stand behind their products.Do not buy HOOVER!!!

Hello Chris,

Thank you for visiting our Hoover web site. We appreciate your interest
in our products and service.

We sincerely apologize for the inconvenience of this situation. We stand behind our products through our warranty provisions. However, the product is warranted for a specified time period for repairs, not the replacement or refund of the product. While we regret to learn about your dissatisfaction, we must respectfully decline your request at this time.

We recommend contacting a Hoover Factory Service Center for proper diagnosis. We have provided a listing of authorized service centers on our web site based upon your residence zip code. If interested, please
click on the provided link below.

https://www.hoover.com/db/hvrCustomer.asp

We encourage you to review the users guide for troubleshooting tips before contacting service.

If you have additional questions or comments, please do not hesitate to contact us.

If replying, please leave this message intact as it will help us to respond faster.

Sincerely,

Cynthia
Hoover Consumer Services
Monday - Friday 8:00 a.m - 5:30 p.m. Eastern Time

Received Date: 7/18/05
Completion Date: 7/18/05



Original Message Follows:
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I purchased the Hoover Tempo bagless vacum cleaner at Sears 9 months ago.It is a piece of crap, and the worst vacum cleaner I have ever had.It clogs after 2 minutes of use, and has to be unclogged every time I use it.I paid 75.00 for the vacum cleaner.After 3 months, Sears will not replace the vacum cleaner or refund the amount.At this point I am not able to find the receit. I would like to know how your company would like to take care of this situation, that I may continue to be a
satisfied Hoover customer.I would be interested in a full refund from Hoover.Thanks.

Chris

Chris
Atlanta, Georgia
U.S.A.