Complaint Review: The Lakeside Collection

Dec. 17, 2008 1018 AM CST

I placed an order online with this company on 12/09/2008 only because at that time they had a message up in red advising orders would be received by Christmas. I checked my credit card transactions and payment for the order was received in full to the company on 12/10/2008. On 12/13/08 I went to their site to check status and my order stated one item stated "back ordered" and the other two items stated "Ready to ship", their definition provided when you roll over that statement states: "This item is being prepared in our warehouse to ship shortly. An exact shipping date is not available at this time". I sent the company an email through their site to verify if I would receive my order by Christmas because if not I needed to Cancel this order. I received several emails from their company advising how to check the status of my order. I finally sent an email requesting a supervisor read my email since customer service was not reading it correctly per their constant replies about how to check status of the order. On 12/15/2008 I received the following email from their company:

From: Lakeside Collection Customer Service
> Lakeside Collection
>
> Re: Order # >
>
> As of this evening your website advises that my order has NOT been shipped, it clearly states THIS ITEM IS BEING PREPARED IN OUR WAREHOUSE TO SHIP SHORTLY. AN EXACT SHIPPING DATE IS NOT AVAILABLE AT THIS TIME.
>
> I have sent email after email advising your company that I want this order CANCELED. Your company accepted full payment for this order on 12/10/08 in the amount of $57.80.
>
> If this order is NOT canceled and my credit card is NOT refunded I will have to seek legal counsel.
>
> Your company has done nothing more than take my money and make excuse after excuse to refund it back which is unacceptable and unethical, especially since the order has NOT been SHIPPED nor RECEIVED and I have proof in all my emails sent since 12/13/08 requesting that your company cancel this order.
>
> I will never place an order with your company again and will advise others to be weary of it. I assumed your business would be similar to ABCdistributing, but I was wrong they never gave me the run around or hassel that I have experience with you.
>
> Once again, I ask that you cancel this order since it has not shipped out and refund me the total amount due $57.80
>
> A very irritated customer,


Since, I have checked my account on their site and the order status as of today 12/17/2008 10:12 AM CST still states:

"Ready to ship", ("This item is being prepared in our warehouse to ship shortly. An exact shipping date is not available at this time". )

The last email reply I received from them was on 12/16/08 and stated this :

Dear Customer,

Thank you for your email to The Lakeside Collection.


It is easy to check the status of your purchase with our Online Order Status feature. There are two ways to check the status of your order. If you previously placed an order online, you can check your order history by logging in with your User ID and Password. Additionally, you can check the status of a specific order by entering your order confirmation number. Orders can be viewed by visiting the following link:
https://www.lakeside.com/ssl/Status.asp

Please note that we allow our carrier up to 15 business days from the date shipped for your package to arrive.

Do not reply to this message. It is not monitored for incoming email. If this does not resolve your issue completely, please visit our
Customer Service page at http://www.lakeside.com/servicedesk.asp

Sincerely,
The Lakeside Collection
Internet Customer Care
www.lakeside.com

Thank you Ripoff report for providing a place to make others aware.

The truth will prevail...
BARTLETT, Tennessee
U.S.A.