The Learning Annex Company oversold tickets- customer service rep. could not provide guarantee for class attendance Ripoff New York New York
Attended the Learning Annex realestate seminar in Atlanta on May 6, 2006. After standing in two long lines for nearly one hour to get into classes, the lines were cut off. I returned to customer service to complain, they stated that they could not guarantee me getting into any classes dues to the amount of participants attending the event. They stated, that I would return the following day, however refused provide a written or verbal guarantee for class attendance. They stated," the getting into classes would be the luck of the draw", due to the number of attendees. Upon registration for this event, no dislaimer was provided regarding the possibility that some classes may not be available for all attendees due to overbooking or popularity of the class. After requesting a refund, the customer service agent took back the tickets, and stated that I needed to e-mail Learning ANNEX regarding my refund. After sending two e-mail, I have yet to receive a response from The Learning Annex.
Ria
snellville, Georgia
U.S.A.
1 Updates & Rebuttals
Dan
Ny,New York,
U.S.A.
The Learning Annex And Its Customer Service
#2Consumer Suggestion
Wed, July 12, 2006
We are sorry the customer was disappointed. This event was NOT oversold. Each smaller seminar was repeated several times throughout the weekend, so that there were available seats for all. A TYPICAL WEEKEND HAS OVER 100 SMALLER SEMINARS GOING ON SIMULTANEOUSLY AS WELL AS A MAIN HALL WHERE KEYNOTE SPEAKERS LIKE DONALD TRUMP, GEORGE FOREMAN, SUZE ORMAN, MAGIC JOHNSON AND RICH DAD, ROBERT KIYOSAKI, give wonderful addresses.
If the customer would contact customerservice@learningannex.com, we will arrange free admission to the next REAL ESTATE WEALTH EXPO IN THEIR CITY or a refund. WE BELIEVE WE HAVE ONE OF THE HIGHEST SATISFACTION LEVELS OF ANY EXPO COMPANY IN THE COUNTRY FOR OUR CUSTOMERS, AND HAVE BEEN IN BUSINESS FOR OVER 20 YEARS TEACHING AMERICANS HOW TO BETTER THEMSELVES.