Complaint Review: The Lynd Company (Timber Links Apartments)

The apartment complex that I live in switched management companies a few months ago. The new company, Lynd Co., seems to be trying to squeeze every last penny out of the residents here.

One of the things that had initially appealed to me about living at Timber Links is that the apartment complex is located next to a golf course. When I first started living here, the residents could play for free. Since Lynd Co. has taken over, they've started charging the residents here to play on our own golf course.

There have been several other unexpected fees as well. After I had first moved in, my water bill was between $10-$20 per month. Now, the water bill is split between everybody in the apartment complex and my bill has gone up to over $35 per month. I believe that one of the reasons for this is because Lynd Co. wastes so much water. Some of the sprinkler heads look like they're broken but they continue to water with them anyway. More water ends up in the parking lot than ends up on the grass but the Lynd Co. people don't care because they aren't paying the bills we are. I think that they are also making the residents pay to water the golf course now too (which is really unfair if you think about it because we can no longer use the golf course for free like we could with the previous management company).

In the past month, they've started charging everyone a monthly $45 "convenience fee" for having cable. We are already paying the cable company (Primecast) for service, so I don't understand how Lynd can justify double-billing everyone like this. There has also been talk of them charging $15 per vehicle per month just to park in our own parking lot.

Understandably, there are quite a few residents here who are upset with Lynd right now because they keep dumping all of these costs on us and then they expect us to just happily pay for everything, no questions asked. Complaining to the office staff does absolutely no good - most of them have no idea what's going on or if they do have an answer for you, they'll all tell you something different. I haven't been able to get any answers from Lynd's regional manager either. Because of all of these billing issues and because of several other problems that I've had with this new this management company, I will not be renewing my lease. I can't wait to get as far away from these people as possible.

Anonymous
Denton, Texas
U.S.A.