she asks for proof of shipping and it being received.....boom - did it! All of a sudden she states that "Once we LOCATE the item we will cancel your account - no fees". I flipped out once again! No, you stated once it was RECEIVED I would be good....not once it takes you MONTHS to find it when I have proven it! I show proof to this horrible manager.....she tells me on JUNE 30th...."Your account will be closed within 2 business days now that the tracking number has been received as proof of equipment delivery". What the fudge....fast forward to TODAY.....8 days past the last time she said this.....I HAVE YET ANOTHER CHARGE ON MY BANK!!! I'm done! This fraud of a company will not hear the last of me! Oh yea, and notice in her email the cancellation fee is MORE than what I was previously told by Mr. Herrera.