The Mobile Solution Corporation Multiple poor training bad business practices hassles when left company ripoff Pittsburgh Pennsylvania
I worked with this company for about a month. When I started, I was told I was going to have four days of training - three in class and one in the store. These were talked about as "intensive mobile training", but turned out to be two days totaling about eight hours of class time, at least two hours of which were spent watching my trainer look online for funny videos to show us. During this training, we weren't told much about company operations as far as what all we had to do in the store. There was much in our workbooks that were skipped over or things we were told weren't important enough to go over in class.
When I finally did my first day in the kiosk, I wasn't shown or told much about anything. Even up to my last couple of days, there were situations where I was uninformed on things that lost me sales. I had sales stolen right from under me from managers and other higher-ups that would come into the kiosk.
When I quit, I was told my check would be ready for me that coming week, but I was never told I had to go to the corporate office to get it. My store was located in Boardman, OH, and the corporate office is in Greentree, PA. It's a good hour drive. I went for a week with no money because I was under the impression that I was to have my check at the store. When I finally got my check and tried to cash it, I was told it wasn't able to be cashed and I had to call my main office to have it cleared up. I tried calling the kiosk I worked in - no answer. I called the main office in San Diego, CA - no answer. I was told that it would be looked into, but I'm still sitting here with an uncashable check.
I was also very unhappy with our greeting rules. We had to bring customers over and use any technique possible to con them into buying a phone. I was very uncomfortable with this as were most of the customers. I know there were kiosks and stores that were made to stop their greeting because of complaints.
Samantha
Bessemer, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Tmsscams
Pittsburgh,Pennsylvania,
U.S.A.
Some people just can't hack it in sales.
#2UPDATE EX-employee responds
Mon, February 04, 2008
I am a former employee of TMS. I loved working there for the first few months. Until i started getting railroaded from the new Market Director, whom failed miserably i might add and did get fired. For the most part the pay sucked, long hours, and mostly assholes for uppermanagement.
I worked up in Boardman with the author of this report. Some people just aren't cut out for sales, especially cutthroat sales. I think she might have sold 5 phones in a few weeks she was there. Thats not all b/c sales were "stolen" from her either, yea i'm sure some sales were taken out from under her b/c when given help she would give up and walk away. I had many people in my kiosk in OH that ended up being really good salespeople. Let's be honest when it comes down to money and TMS you gotta sell to make the $$$.
Greeting techniques were always fun and original. All in all don't knock it b/c you couldn't hack it. Training for this company actually is pretty good and there were some really good salespeople working there when i was there. I am with another wireless company now and am thriving mostly b/c of the training i recieved from TMS.
I HATE TMS, majority of them are a bunch of scam artists. I couldn't tell you how many times i got bitched at by customers for something another employee did. I would never recommend buying from them because chances are you would get burned in one way or another. I even witnessed an ex-employee using credit card imprints from customers to order pizza's and other things. He was fired, but nothing more happened to him.
TMS is not ALL bad, just about 98% of it is.