Complaint Review: The Mobile Solution

Bought a T Mobile phone at the Salem NH mall. Didn't really realize that I was not dealing with T Mobile, but rather a scumbag reseller called "The Mobile Solution". The "salesman" one Ramon Bejarin flatly LIED to us when filling out the contract, which stated there was a cancellation fee of $175....and further down there was a box to be initialled, that said there was another $250 cancellation fee.

When we asked about TWO cancellation fees, he stated that the $250 fee really was never collected, "don't worry about it, they really don't charge it".
Well, after cancelling(T-mobile sucks) and paying the agreed upon $175 fee...we get an ADDITIONAL $250 charge on our credit card. This was for the fee that Ramon SWORE would not be charged! We emailed The Mobile solution to get corporate information (agent of service) to file a lawsuit in small claims court , but they refuse to supply it. When you call the service dept. there is an extention dedicated SOLELY for people that are getting charged this FRAUDULENT fee. But you can only talk to a voicemail, and they won't return the call. We're filing a complaint with the NH Atty General's office, and filing a small claim suit against The Mobile Solution AND Ramon Bejarin PERSONALLY! The Mobile Solution is FULLY AWARE that their represtntitives are using deception to sell contracts, and sooner or later there will be a class action lawsuit!

Had
Salem, New Hampshire
U.S.A.