The Natchez Solution No Solution from Natchez Solution Brandon Mississippi
After saving the write-up about the great Natchez Solution furniture polish in Real Simple, I ordered it online Nov 1, 2008. I received notice from them on Nov 4, 2008 saying they had received my order but were about six weeks behind in delivery due to the huge demand. My credit card was charged for the full amount on Nov 4. Six weeks went by without any notice of shipping. On Dec 13, I emailed the company asking for a full refund to my credit card by Dec 16 and to cancel my order. No response and no credit has been made to my card.
Gay
Santa Clarita, California
U.S.A.
1 Updates & Rebuttals
Bruce
Brandon,Mississippi,
U.S.A.
Order was shipped February 2009
#2REBUTTAL Owner of company
Thu, December 30, 2010
Hello, I am Bruce Owen the distributor of The Natchez Solution. My records show this order was shipped in February 2009. I was overwhelmed by an article in a national magazine and it took me some time to recover. I have apologized to the customer and I am now shipping within 24 hours. Thank you, bruce owen www.natchezsolution.com