Complaint Review: The NEat Company

The Neat Company and their highly underperforming receipt logging software has turned to utter garbage.

The company moved from their desktop one time purchase product to a monthly-fee web-based software which has been a nightmare since the first day they launched it. There is not method supplied to back up any of your cloud data. On numerous occasions files and receipt images have been lost. In addition, Neat never bothered to work the bugs out of their migration function and your files from the desktop software to their cloud-based software.

I have been on with Neat tech support personnel EVERY WEEK DAY since 9/3/16 and all I have experienced was blatant incompetence of every tech support staff member who has the slightest idea how to fix their sync problem.

I HAVE TO DUMP THE ENTIRE NEAT SYSTEM!!!!!!!!!!!!!!!