The Neat Company Mr. Jim Foster, Ms. Tonya Zweir, Mr. Rick Carraghar. Mr. Harris Romanoff Owner of Bella Dog Training. For the past two years I've used the Neat system to scan copies of all my receipts on business, medical, and home finances. I was instructed by the Neat Website to updat Philadelphia, Pennsylvania
I bought the Neat filing system to scan my business, medical, and home financial receipts for all my tax purposes for the past 2 years. Upon opening up my Neat Filing system last, I was instructed by the Neat Website to update my Neat system in order to proceed. Upon following the Neat advice, Neat filing lost all my records. I called customer service, had them look at my computer, they yelled at me for not purchasing the Neat Cloud and told me it was all my fault.
I'm left in financial ruin now, lost all my medical, business, travel, home financial receipts, and I can't get any response from Neat to help me try to recover anything.
Horrible customer service, horrible product, lousy business ethics!
Don't buy the Neat Filing System, it will cost you more and more. They will continually pressure you to purchase more, telling you that you need to in order to use their most basic product. They are thieves. The product is awful!
5 Updates & Rebuttals
Neat Support
Philadelphia,Pennsylvania,
Neat Support
#6UPDATE Employee
Mon, March 02, 2015
Glenn is no longer in customer service and cannot reply to customer inquiries. Neat's support options can be found at www.neat.com/helpcenter
Glenn R.
Philadelphia,Pennsylvania,
United States of America
Missed call
#6UPDATE Employee
Mon, March 04, 2013
Hi Ms. Ricci,
I apologize that I missed your call. I have left another message with you and look forward to speaking with you.
Chris Ricci
Oro Valley,Arizona,
United States of America
Still no return call or help
#6Author of original report
Sun, March 03, 2013
I got my computer back, I still don't have my thousands of dollars in medical, business, any financial receipts on my business or home. I've left messages, I get nothing. This is the worst company that refuses to stand by it's own product, they can ruin you financially and simply turn their heads. The public should be warned about their fraudulent claims of safety when using their product.
Chris Ricci
Oro Valley,Arizona,
United States of America
No answer
#6Author of original report
Fri, March 01, 2013
I called... No Answer. I left a message with my cell phone number to reach me at.
Glenn R.
Philadelphia,Pennsylvania,
United States of America
Neat Company Contact info
#6UPDATE Employee
Thu, February 28, 2013
Hi Mr. Ricci,
I apologize for the experience you had with us. I would like the opportunity to discuss this with you, and answer any questions that you might have for us.
Please feel free to contact me at 267-270-4159. My name is Glenn, and I am our Customer Service team lead.