Complaint Review: THE PEDIGREE SHOP @ PARK MEADOWS MALL/ LORI SENECAL

I purchased a Silky Terrier from The Pedigree Shop located in Park Meadows Mall in August. I was told (and is listed in the "contract") it would take about 3 months to get the pedigree papers. It is now December and I still have not received any paperwork even after multiple visits back to the store and multiple phone calls. Lori Senecal is the owner/mgr and does not return my calls.

After all of the excuses I have been told by employees and by Ms. Senecal herself, I'm beginning to think this is NOT a legitimate purebred. (and have been sold a pet under false pretenses). IE: Overcharged.

I am now obtaining a lawyer, reporting her and her business to the Colorado State Attny General for Consumer Affairs, and to the BBB.

If you think I'm the only disgruntled customer, please check out this link: http://denver.bbb.org/WWWRoot/Report.aspx?site=33&bbb=0885&firm=62000089

The BBB gave this busines an "F" !!! for the following reasons (out of 8 reports in the last 36 months) : These complaints concerned :

1 regarding Contract Issues
1 regarding Sales Practice Issues
3 regarding Customer Service Issues
1 regarding Product Issues
2 regarding Refund or Exchange Issues

These complaints were closed as: 4 Resolved, 4 No Response :

2 - Company resolved BBB Definition: The company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.

2 - Company resolved BBB Definition: The company resolved the complaint issues, but not within the BBB's timeframe.

4 No Response

No Response - The company failed to respond to the complaint.

**** Buyer BEWARE **** DO NOT BUY FROM A PET STORE!

Anonymous
Centennial, Colorado
U.S.A.