The Place Furniture Galleries rip-off slow processing Farmingdale New York
I ordered a Curio on 5/18/02, leaving a deposit of 400 dollars. I am just receiving delivery of my item today 2/07/03. They initially never order my curio when I made the down payment. the item was not order until Sept. of 2002. They delivered in November of 02, of course it was the wrong color. Today I received my curio for which I paid the balance with a postal money order.
I has been so long since I placed the order, I had forgotten what the item looked like. After a discussion with a friend, I realized the delivered the wrong item. What are my options now? I will be at this furniture store tomorrow morning, to raise hell. I am sure the curio I order was larger than the one that arrived at my door.
Clarence
New York, New York
U.S.A.
1 Updates & Rebuttals
Julia
Farmingdale,New York,
U.S.A.
New Management-Dedicated to Serving You
#2UPDATE Employee
Thu, April 30, 2009
Hi, I'd like to introduce myself, I am Julia Jones the New Customer Relations Manager for The Place Furniture Galleries. I was hired because ownership is committed to developing a new 'World Class' customer service department. The entire department has been overhauled with new policies and brimming with highly motivated customer service representatives, dedicated to serving you. I know in the past we have fallen short of your expectations but ownership has heard your complaints and is responding to your needs. I would like anyone interested to know that Clarence has been contacted and invited to come down to the store to meet with management and ownership. We would like to personally extend our apologies. Our only desire is to resolve the past in order to build a new relationship together, for a better future.
Thank you for reading this post,
Julia Jones
Customer Relations Manager
The Place Furniture Galleries
1640 Broadhollow Road
Farmingdale, NY 11735
(631) 843-9393
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