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The Pyramid Collection ripoff Selling my debit account information Chelmsford Massachusetts
At this time, I am submitting a rip off report for both The Pyramid Collection and Passport to fun. Passport to Fun is reported separately; however, the story is the same, as they are involved in this.
A little over a month ago, I ordered an item from The Pyramid Collection. I ordered this item over the phone and paid with my debit card. Everything was fine with my item...I received it in a timely fashion and all that. No problems.
Last week, I noticed that $9.95 was debited from my checking account for something called Passport to Fun. Being that this was something that I had never heard of, I immediately thought that my identity had been stolen somehow.
Luckily, there was a number attached to this debit at the time that I noticed it. The phone number did disappear after the debit was cleared at my bank. Had I not noticed it when I did, I would have been even more unlucky.
I called this number and they wanted my membership number, which I didn't have, being that I had absolutely no idea what this was in the first place. They finally found my information by using my email address.
Once they found my information, they advised me that The Pyramid Collection had signed me up for a 30 day free trial with Passport to Fun. Being that I didn't cancel within the 30 days, they charged me the $9.95 for the membership.
The thing is....I was never informed of The Phoenix Collection signing me up for anything. There is nothing on their website, no one told me at the time of my order, and I never received anything in reference to this at all. How can I cancel something I don't know I have?
I am absolutely appalled that this company just turned over my account information to Passport to Fun without any warning or authorization whatsoever.
Sarah
Richmond, Virginia
U.S.A.
5 Updates & Rebuttals
Divinedragoonxd
Northbridge,Massachusetts,
U.S.A.
Heres How Its Works pt. 2
#6UPDATE Employee
Wed, October 29, 2008
Lindsay is right. In addition even if you do op-in, there are security measures in place. If you had used a CC, the Operator would have you tell them the last 4 - digits of the CC you used in that transaction. If you didnt then your claim would be valid and all money would be refunded. In addition, if you used a Debit Card, the Operator would prompt you to enter (through your phones numerical buttons) the last 4 - digits of your Debit Card number. There is no way to screw this up as if any of the steps are not followed the transaction for Shopping Essentials would be void.
I receieve many calls like this and I suspect it is because customers such as yourself "forget" to cancel and expect us to take the blame.
Listen carefully to what your Operator says.
Lindsay
Whitinsville,Massachusetts,
U.S.A.
How It Works
#6UPDATE Employee
Sat, August 19, 2006
Sarah,
I am a Customer Service Rep at Potpourri Group, and completely understand your concerns. I would just like to give you a glimpse into how this offer is supposed to work, so you might better understand what happened:
When ordering via phone we are required to offer the Passport To Fun (now called Shopping Essentials) at the end of every call.
After reading a pre-formatted script we must key into the order if the customer has accepted or declined the offer.
If the customer accepts the offer, we receive a one-dollar commission. This is an incentive to get us to sell more of the programs.
Below are some of the rules associated with offering the program:
-The script must be read verbatim. Altering and offering the script in any way
other than how it is presented to us is grounds for termination.
-Not offering the program but typing that the customer declined the offer is grounds for termination, as it is falsifying company documents.
-Offering the program and keying in that the customer accepted the program when they actually DECLINED results in mandatory termination (and possible legal action.)
Calls are also monitored and recorded to ensure things like this do not happen.
Now, in all fairness, I am friends with many of the operators in my specific call center. The majority of people here are very kind and courteous people who would NEVER consider typing in that a customer accepted the program when they did not, just for a buck. Unforutnately there are some people who are not fit to work at any call center, anywhere, which would.
If you have called us about this, then the person responsible is probably already fired.
I just thought I'd let you know how it works.
I myself, am not a "Passport to Fun" supporter, however, if you know how it works it better helps you to avoid it in the future.
Regards,
Lindsay
Lindsay
Whitinsville,Massachusetts,
U.S.A.
How It Works
#6UPDATE Employee
Sat, August 19, 2006
Sarah,
I am a Customer Service Rep at Potpourri Group, and completely understand your concerns. I would just like to give you a glimpse into how this offer is supposed to work, so you might better understand what happened:
When ordering via phone we are required to offer the Passport To Fun (now called Shopping Essentials) at the end of every call.
After reading a pre-formatted script we must key into the order if the customer has accepted or declined the offer.
If the customer accepts the offer, we receive a one-dollar commission. This is an incentive to get us to sell more of the programs.
Below are some of the rules associated with offering the program:
-The script must be read verbatim. Altering and offering the script in any way
other than how it is presented to us is grounds for termination.
-Not offering the program but typing that the customer declined the offer is grounds for termination, as it is falsifying company documents.
-Offering the program and keying in that the customer accepted the program when they actually DECLINED results in mandatory termination (and possible legal action.)
Calls are also monitored and recorded to ensure things like this do not happen.
Now, in all fairness, I am friends with many of the operators in my specific call center. The majority of people here are very kind and courteous people who would NEVER consider typing in that a customer accepted the program when they did not, just for a buck. Unforutnately there are some people who are not fit to work at any call center, anywhere, which would.
If you have called us about this, then the person responsible is probably already fired.
I just thought I'd let you know how it works.
I myself, am not a "Passport to Fun" supporter, however, if you know how it works it better helps you to avoid it in the future.
Regards,
Lindsay
Lindsay
Whitinsville,Massachusetts,
U.S.A.
How It Works
#6UPDATE Employee
Sat, August 19, 2006
Sarah,
I am a Customer Service Rep at Potpourri Group, and completely understand your concerns. I would just like to give you a glimpse into how this offer is supposed to work, so you might better understand what happened:
When ordering via phone we are required to offer the Passport To Fun (now called Shopping Essentials) at the end of every call.
After reading a pre-formatted script we must key into the order if the customer has accepted or declined the offer.
If the customer accepts the offer, we receive a one-dollar commission. This is an incentive to get us to sell more of the programs.
Below are some of the rules associated with offering the program:
-The script must be read verbatim. Altering and offering the script in any way
other than how it is presented to us is grounds for termination.
-Not offering the program but typing that the customer declined the offer is grounds for termination, as it is falsifying company documents.
-Offering the program and keying in that the customer accepted the program when they actually DECLINED results in mandatory termination (and possible legal action.)
Calls are also monitored and recorded to ensure things like this do not happen.
Now, in all fairness, I am friends with many of the operators in my specific call center. The majority of people here are very kind and courteous people who would NEVER consider typing in that a customer accepted the program when they did not, just for a buck. Unforutnately there are some people who are not fit to work at any call center, anywhere, which would.
If you have called us about this, then the person responsible is probably already fired.
I just thought I'd let you know how it works.
I myself, am not a "Passport to Fun" supporter, however, if you know how it works it better helps you to avoid it in the future.
Regards,
Lindsay
Lindsay
Whitinsville,Massachusetts,
U.S.A.
How It Works
#6UPDATE Employee
Sat, August 19, 2006
Sarah,
I am a Customer Service Rep at Potpourri Group, and completely understand your concerns. I would just like to give you a glimpse into how this offer is supposed to work, so you might better understand what happened:
When ordering via phone we are required to offer the Passport To Fun (now called Shopping Essentials) at the end of every call.
After reading a pre-formatted script we must key into the order if the customer has accepted or declined the offer.
If the customer accepts the offer, we receive a one-dollar commission. This is an incentive to get us to sell more of the programs.
Below are some of the rules associated with offering the program:
-The script must be read verbatim. Altering and offering the script in any way
other than how it is presented to us is grounds for termination.
-Not offering the program but typing that the customer declined the offer is grounds for termination, as it is falsifying company documents.
-Offering the program and keying in that the customer accepted the program when they actually DECLINED results in mandatory termination (and possible legal action.)
Calls are also monitored and recorded to ensure things like this do not happen.
Now, in all fairness, I am friends with many of the operators in my specific call center. The majority of people here are very kind and courteous people who would NEVER consider typing in that a customer accepted the program when they did not, just for a buck. Unforutnately there are some people who are not fit to work at any call center, anywhere, which would.
If you have called us about this, then the person responsible is probably already fired.
I just thought I'd let you know how it works.
I myself, am not a "Passport to Fun" supporter, however, if you know how it works it better helps you to avoid it in the future.
Regards,
Lindsay