Complaint Review: The RoomPlace

WOW, this company needs to be sued along with their partners in crime Guardian.  First, both these companies are unethical and, in my opinion, un-American.   To make a very long story short, I bought a 5K bedroom set ( Regency Collection) 3 years ago from the Rockford RoomPlace and  I also bought the best warranty they had at the time. 

Well, My headboard leather is peeling and is becoming brittle.  Anytime you touch around the areas that are peeling, the leather falls off.   This is just not happening in one area, put is starting to pop up all over the headboard and footboard.   The peeling starts off small then becomes increasingly bigger.  

1st step was to call Guardian and submit a claim.   My wife took care of this part and was rudely denied by Guardians claim department.   Guardian refused to look at the problem and refused to help in any way. 

2nd step was to call The RoomPlace and explain what happened.  The Rockford RoomPlace basically said there was nothing that they could do and advised me to contact the corporate headquarters. 

3rd step was to contact corporate headquarters in which the suggested that I send complete pictures of bed and head board and a description of what the problem was.    After waiting several weeks for a email or call back,  I called corporate headquarters again.   This time,  the CSR stated there is nothing that The RoomPlace could do for me and that it was my problem.  

Here is the email I sent to Corporate:

Hi,

I am emailing you today because of a problem I am having with my bedroom set that I purchased on 06/03/2014.  Over the last month, the leather on the headboard is starting to peel or flake off and is getting to the point where if you just touch the leather around the peeling area, the leather will just flake off.  My first step when I noticed the defective leather was to contact the warranty company.  I purchased the best warranty available; therefore, I thought it would cover the problem with the faulty headboard leather.   Unfortunately, when my wife talked with the warranty people, they were very rude and abrupt.  The warranty company basically told us that they are not covering our claim and that we need to contact the Room Place where we purchased the furniture.    My second step then was to contact Jim Reinders, the sales Manager in the Rockford Illinois Store where I purchased the furniture .   I explained to Jim the problem I was having with the peeling leather and how my wife was treated by the warranty company.   Jim explained that this matter would need to be addressed by Corporate in which Jim gave me the phone number to The Room Place Corporate offices.  When I called corporate, I talked to a Customer Service Representative and explain what had happend to date and the problem I am having with the leather on my head board.  I was told by the CSR to email pictures and a brief summery to the email above and wait till I receive a response. 

First, I would like to say I have been told by numerous people throughout this process that if I would have read the fine print, it would explained that peeling or cracking leather is not covered by the warranty or the manufactures warranty because of the time frame.  My point is that the material is defective therefore the leather is peeling and cracking because of faulty material.   Secondly, when someone spends over 5K on a bedroom set, they would expect such furniture to last longer than 3 years and be covered under the extended warranty when purchased.  And my third point,  If the Room Place believes that  this issue ( peeling/cracking leather) should not be covered in any way,  then The Room Place is knowing selling sub-par furniture ,that they know will fail, at extremely high prices.  Therefore, my story needs to be told on twitter, Facebook, and on all social media platforms to inform the public about my experience with The Room Place and the type of furniture that they sell.  Thank you and if you need any further information or need to contact me please call or email.

Thank You,

Scott West

As a disabled veteran,  I will be using my influence and status to make sure other veterans don’t buy from such dishonest companies like The RoomPlace.  I will also be contacting anyone who will listen to me, I am sick of getting ripped off by such sleezy companies.   Feel free to contact me to support our rights as consumers.    The only way to hurt companies like this is to hit them where it hurts, the pocket book.