Complaint Review: The Roomstore Furniture

You know how most companies offer 2 months no payments or interest. Well... I have 2 large purchases one living room set and one bedroom set both purchased on the no payments/no interest plans. On the billing statement, it states that they will apply any payments to the plan that has a promotional expiration date that will expire first. However, for the past 4 months (at least) the money I sent was applied to the plan that expires 1/1/2004 in lieu of 1/1/2003.

The trick is that if you don't have the one due 1/1/2003 paid by that date, they will go back and charge 19.15% interest on the total amount back to the date it was purchased. A lot of people do not pay much attention to their credit card statements, therefore, I am sure they are paying interest on things that they don't need to. When talking to the Roomstore, they have corrected my payments each time I have called, however, I have to call each and every month.... and I feel they are misrepresenting themselves by stating in writing on their statement that they will apply the payments to the promotion expiration date that will expire first.

Rhetta
Balch Springs, Texas
U.S.A.