Complaint Review: The Roomstore

Where do I begin...We purchased a leather living room set in Nov 2007. Upon delivery, one of our end tables was damaged on top. We contacted the Roomstore and there was a lot of loop holes...first the repair man came out and repaired it. Of course, we were not satisfied since we paid for a new table not a repaired table. He told us that we would have to wait for him to leave and contact the Roomstore again to let them know we were not satisfied. Contacted them again, they offered only a $25 discount off of a $200 table. We were not satisfied so they sent the repair out again. This time he came out and looked at it. We had to contact them again to let them know were not satisfied with it and finally they sent us a new one. Which when we received it, the lid did not work right. I decided to live with this. Four months later, the color started coming off of our leather couches...everywhere our skin touched...great quality. Again we contacted The Roomstore. Less loop holes, the guy came out and said it was a defect and that he would recommend a reselection. Went to the Roomstore, picked out new set (they were nice enough to take the tables too since they wouldn't match anything). Picked out the new set and they refunded us for the old set. They wanted to charge us for delivery of the new set and after arguing with them, they decided to give us a $99 credit toward the new delivery. Next, there were problems with billing. We had to contact them several times to have it fixed. They somehow excluded our deposit amount. Finally that was fixed. Now with both sets, we purchased a $186 warranty. This was not a general warranty for the product. This was a warranty to protect the leather from accidents such as a pen hole, fingernail polish, etc. We noticed that they did not refund us this money from the old set. After about 6 months of contacting the store and them giving us the run-around, they said we used this warranty when we "returned" the first set. Hello, it was a defected couch. Not our fault! My husband and I have been so sick of dealing with them, we just decided to eat the $186. I didn't even mention how much of a headache it was for us to take off from work to meet the service men those many times and the 1 hr. trip to the store for the reselection (we live in the country). What a big mess!!! Not to mention, we noticed on our new tables,the week of delivery, cracks in the wood that had been "fixed". Warning, don't go there!

Concerned consumer
Northeastern N.C., North Carolina
U.S.A.