Complaint Review: THE ROOMSTORE

I purchased a living room set from the ROOMSTORE in December of 2008. In March the massage unit on one side of the couch stopped working. Since March technicians have been to my house at least three times ordering more and more parts and the problem is still not fixed. This is now May 14th!!!!!! Although we purchased under the 36 months NO PAYMENTS, We have made payments totalling nearly $1000.00 which equates to 5 months of payments. We have held up our end of the agreement made with the ROOMSTORE by making payments and feel that the same courtesy and service is owed to us. They did not provide me with a product that works as it is should have. We continue to get the run around.

To top it off, after calling today, I'm more pissed now than I was before I called! The customer service rep said that because we are under warranty, we have to give them the opportunity to fix the couch; and that them giving us a refund or exchanging the couch for another one is not an option. She gave me a web address to the room store customer service saying that I have to go to this site and put in what is wrong, and that someone would contact me. THIS IS UTTERLY RIDICULOUS!!!!!!!!!!!!

Mscarp
FAYETTEVILLE, North Carolina
U.S.A.