Complaint Review: The RoomStore

When it comes to stains, The RoomStore's 5-Year Furniture Protection and Extended Warranty Plan covers visual stains only. If you have a smell that goes along with that stain, be ready for a foul surprise and some stinky customer service.

Tim, a customer service manager, reported The RoomStore NEVER COVERS CLAIMS REGARDING ODORS...even if the odor is a result of an accident otherwise covered in the warranty. For example, Tim informed me pet urine may be cleaned under the warranty, but if a urine odor remains after the visual stain is removed it'll become your new "welcome home" smell as far as The RoomStore is concerned. Odor simply will not be remedied, no ifs, ands, or buts.

Accidental food and beverage smell? Now you can ruminate in last month's garlic marinara stench for many months to come! Human urine or stomach fluid smell? Cozy up to the aromatic plumes of wafting urea and vomit reminiscent of truck stop bathrooms and grade school hallways after a mystery meat Friday! Did your pet get sick or urinate on your new furniture? Now you can invite friends and family over to relax in the pungent notes of dog park! All this, courtesy of The RoomStore and its stinky warranty plan.

The RoomStore justifies this policy through its following warranty exclusion (of which there are 18 in total): "...anything not specifically mentioned in this Protection Plan." Because the letters o-d-o-r are not specifically strung together within the text of the plan, The RoomStore does not consider odor to be a coverable damage. As a result, you're likely to be left stain-free but very smelly after trying to make a claim with The RoomStore. When it comes to purchasing furniture (and its warranties), you'd be well served to turn your nose up at The RoomStore and make your way to one of its many competitors.