Complaint Review: The Sale Guru

Ordered a curling iron from saleguruz.com on Sep 6th.  When I went to track the order on their website it says "tracking number not registered"   contacted sale guru via email and was told there was a problem at customs that did not allow them to register the tracking number.  Have made multiple attempts to see if my order has shipped only for them to respond with the same story.  It is now Oct 26th, I have not received my order which per their website should have shipped within 7-10days and now no one is responding to my email inquiries....Think ive been ripped off  :(