Complaint Review: The Shutter FActory / 21st Century Shutters

Here is an actual report from the Better Business Bureau - dated 5/9/02

To: Mr. Ron Thompson
10808 Key WEst AVenue
Northridge ca 91326

Re: 21st Century Shutters

In response to your request for information about the business shown above, we are enclosing a copy of our report.

We hope this information will assist you.

If you have information you think would be helpful to us, we would appreciate receiving copies.

Thank you for your inquiry.

Mary Lou Diaz
Director of Information Services


Company Name and Location: Main Telephone Number: 21st Century
Shutters
(800) 314-4910 1967 North
Glassell Avenue Suite A
Fax Number: Orange,CA 92865
(714) 686-1933

General Information:
Business Start Date: 06/01/1990 Company ID No. 13142474
File Open Date : 10/23/2000 Status: N/A
Last Report Update : 04/17/2002 Join Date: [Not Applicable]
Principal Contact : Mr. William S. Reed - President

Website: [Not Available] Email: [Not Available]
Nature of Business:
The company sells custom blinds


BUREAU FILE EXPERIENCE

We rate this company as having an unsatisfactory business
performance record based on a pattern of unanswered complaints.

Complainants allege delays in delivery or installation,
overcharging, or poor quality workmanship. Some customers
complain they are delivered the wrong shutters and have to wait
for exchange orders.

The company responds to most complaints concerning delivery issues by delivering and installing customer orders. They contend that delivery dates can be estimated, but no guarantees are made as production rates may vary. In some cases, monetary settlements are offered in the form of discounts, credits or refunds. A few complaints are closed as disputed. The customer
is not always satisfied with the company's response. Other complaints are unanswered.

We routinely remind consumers to read and understand all
contract terms and provisions before making a buying decision.


Shutters manufactured by this company are considered custom orders, as they are measured and made to customer
specifications. Any cancellation, or changes in the order may result in re-stocking fees or other penalties. Find out what the company's policies are on refunds, exchanges, and warranty issues before purchase. Get all verbal promises in writing.

We do not endorse, recommend or disapprove of any product,
service or company.

ADDITIONAL TELEPHONE NUMBERS
__________________________________________________

(714) 279-1380 (714) 279-1383 (800) 451-8956


ADDITIONAL TRADE NAMES
__________________________________________________

Diamond Coat Technology & Milling Compan Shutter Factory
The Shutter Factory Win Decor, Inc.



ADDITIONAL ADDRESSES
__________________________________________________

No other address for this company.

ron
Northridge, Colorado

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