Complaint Review: Mark & Jay Shirley

In January 2001, I ordered and paid for a stained glass window for my RV from "The Stained Glass People" Mark & Jay Shirley, at a show in Quartzsite AZ. I was told I would receive the stained glass within 10-12 weeks. One year later, I still don't have my glass.

I went back to the Quartzsite show this year, and approached Mark and Jay about my stained glass. They said it wasn't finished yet. I asked for a refund and was told no. I asked to substitute another glass and was told they did not have one that would fit my window. I asked when I could expect my glass and was not given a definite answer. At this point, I doubt if I'll ever get my glass. It has been a very frustrating year.

I filed a complaint at the show's main office, and was told that several other people have filed complaints against them too.

The address on their business card is 201 Raindow Drive #10105, Livingston, TX with an IL phone number (847) 563-3000 x3580.
Betty

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