I received a fax at work, just like the other report said and for some reason figured it must be ok if it was comming to my job....Yeah, stupid me! (Lesson Learned). I started the process of booking an all inclusive vacation back in October and 3 months later i was STILL waiting to even BOOK the vacation!! This process is RIDICULOUS! I was asked if I was able to give a 90 day notice back in October and I said yes, we were looking to go in February for my parents 30th Anniversary. Here it was 3 months later and I had yet to here from any travel agent to book this vacation. I asked for a refund to The Travel Center who said they have NO record of $1006.00 paid! They told me to call First Select Travel who is the company I called from the fax flyer and they in turn told me it was not their problem that I had to call The Travel Center, which by the way is the SAME building with the SAME address but they claim to be 2 different entities. Neither one is taking responsiblilty for stealing my money. Then there is Fun Time Vacations who I paid $100 deposit to with again, the SAME address who hasn't even responded to my emails or requests for a refund. So now I am out $1006.00 as well as a vacation.
3 Updates & Rebuttals
LIANN
NLV,Nevada,
Responding
#4Author of original report
Thu, February 19, 2015
Yes that is the same address we all sent our checks and documents to. First Select Travel says they don't owe me anything because I didnt ask for a refund within 72 hours of purchae, however you don't even get to the second step of the process within 72 hours.....The Tavel Center told the BBB they would give me $156 out of the $1,000 I paid and Fun Time Vacations said told the BBB that they would give me a refund of $100 if I ever asked for one, apparetnly they NEVER RECEIVED my email request asking for my refund. *SMH Anything to delay the process. So after going through the BBB 3 different times for thesde 3 "differen"t companies (who all have the SAME address) I am only getting $256 back out of the $1,000 I paid to them. I have YET to see my refund!!!! ((REDACTED))!!!! Now THAT would be JUSTICE!!!!
anonymous
Alabama,Same as you
#4Consumer Comment
Thu, February 19, 2015
My package was mailed to a UPS Store 23219 Stringtown Road #223 Clarksburg, MD 20871. Is this tha same address you were refferred to? A Donna Dillion apprears to be the owner.
Michelle hubbartt
Grand junction,Colorado,
In the same boat as you
#4Consumer Comment
Wed, January 28, 2015
they stole our money too. 13 of us bought into this scam. We finally get to their end game of "booking" and the company won't respond. These criminals need to go to jail. I will be looking into filing with the az state attorney. Arizona is where this Jason brown from first select travel said he was, and it is also where the server for the website for first select travel, and the travel center are located after doing a whois ip domain search.