The Ultimate Prosthetic JRW Distributing Plan and simple they ripped me off. Took my money and ran. I ordered something off there website and never got it. But a year later they are still telling me it's coming. Yea I won't hold my breath no more that's for sure. Lake Oswego or it might be Portland Oregon
On April 1 2015 I got on this website (Theultimateprosthetic.com). And was interested in purchasing a prosthetic. At the time they were not taking orders so I emailed them to get some information. I had a Richie Newman email me back saying that they would be ready in a couple days for new orders. So couple days go by and I get a email saying they are ready to start taking orders again. I stated that I am interested and have some questions. I decide to go ahead and place my order. But when I go to pay for it I wanted to use my PayPal but he told me that don't do PayPal anymore that I would have to set up an account with Dwolla support. I have a case # 146406 from them don't know if that helps. But I tell him I don't want to set up an account I want to use PayPal.
He says that he will get back to me and see what they can do. So he does with this email account gemineyesstuff@aol.com saying send it to that email. And I do I get receipt stating that it was paid for. On the website it says it will take 12 to 16 weeks for delivery. So I give it the 4 months that it says it will take. In August I still did not receive it yet. So I email Richie Newman back and got no respond. I send a few more emails nothing. I emailed the person I sent the money to nothing. Then I email Jrwhitfield hoping for some kind of response nothing. In one of my emails I sent I stated that I am getting sick of communicating through emails could someone please call me nothing. By this time I'm mad so I contact PayPal. And they put a stop on the money.
Well to my surprise I get a call from the ceo of the company and his name is Cody Whitfield. He try's telling me that they are making improvements and making the product to be the best out there. Ok I say fine but how much longer are we talking. He says just a couple more weeks but can't give me a date. So now I have a phone # that I can try and get in touch with someone. So I call and he does not answer no surprise. On October the 2 he text me asking if I dropped the complaint with PayPal. And I told him no not til I get what I payed for. And from there it's just been back and forth with text messages. He won't answer his phone or call me back. It's been almost a year. And I'm out of $1,890.00 dollars all I want is my money back. I have every email sent and received. I have every text message sent and received. And all the times I have called him. So please someone help me.
1 Updates & Rebuttals
The Ultimate Prosthetic
USAA new beginning
#2REBUTTAL Owner of company
Thu, April 06, 2017
We have recently expanded our company and moved into our new workshop. We have chosen enthusiatic folks to be our new production team. They are dedicated to manufacturing both back orders and current orders. We love our customers and have made a turn towards bright horizons. Reasons for our current back orders: 1. New inventions: The Stealth and the Pro-V are inventive designs new the community. Due to its authenticity and functionality, more time than expected was needed to perfect it. In hindsight, we may have been able to handle things differently in the past but the products have come to a point where they are tested and approved. 2. Manufacturing With a growing trans community world wide we have a great demand to meet. The new change we have made with the addition of a large workspace and a team, has prepared us for this excited turn around. *all back orders (including the reviews that call us a scam) will be completed with the use of our new manufacturing strategy. Currently we are still open for orders and, in fact, it will aid us in completed our current back orders as well. Contact us for more details and we look forward to making things right and giving new possibilities to the trans experience.