Complaint Review: the ups store #5301

took a family airloom (brother peddle sewing machine) to the ups store to be packed and shipped, paid for insurances, long story shore they trashed it and would not cover damage do to no packing in the box, they packed it, when i tried to talk with them they sent me back and forth from the store to ups who does not own the ups stores this went on over a month, finley i was denied do to no packing in box, again, they packed it, this family air loom was handed down to my wife when her mother passed, it has been a tressured item in they er family from the time it was bought new in 1915,it traveled from japan to vietnam and from vietnam to the usa over the years with out trouble but ups cant get it from CA to DE with out destroying it. when it arrived to our home on the truck the box was on its side the driver helped me carry it inside and left as i opened it, when my wife saw what it looked like all the cast iron broken up and the wood had come all apart and broken she feel to her knees in tears, she said it was like loosing her mother all over again, the ups store has been very cold to us about it and starting with the 1st call said it wouldnt be covered, why sell insurance if you dont intend to make good on it unless its a scam, i took it to them because they are supposed to be the experts, turns out theyer expertize are not giving a danm, i will never use another ups store as long as i live the store and ups have the perfect scam going on, in the mean time my wife is crushed and i feel bad for her, watching her fall down and fall apart brakes my heart and i feel responsible cause it was my idea to use ups for this shipment.

kirt bordelon