Complaint Review: The UPS Store (Ruben Sacks - Owner)

Want to register a complaint regarding one of The UPS Store's (lack of) Customer Service. To quote their credo: "Our Customer Service Commitment- The UPS Store is committed to providing world-class customer service to our retail customers. We are committed to providing personalized and professional solutions while supporting our core values." Unfortunately this is FAR from reality when dealing with their franchisee "Ruben Sacks" (Owner) of: The UPS Store - 43 S Powerline Rd (Atlantic & Powerline Rd.) Pompano Beach, FL 33069 (954)935-5100 office (954)935-5101 fax   He "Baits & Switches" his prospective customers...quoting one price on the phone and then charging 3 times the quoted fee when the shipment arrives (i.e. quoting me (on the initial telephone conversation) a shipment fee of $5 per box & then tripling that fee to $15 per box when the shipment arrives in his store). He "baits & switches" you & quotes a "low ball" price on the phone (where he knows their is no proof gathered of what he quotes - unless one illegally records the phone conversation) just to get your business & then he overcharges you when the shipment arrives - with his thinking that he has you "over a barrel" and the customer will go ahead and pay the jacked-up price just to get their goods and avoid any hassle. He "baits & switches" you on the phone (where you can't prove what he said) rather than quoting you via e-mail (where there would be proof of what he said). BEWARE of this UPS Store and Ruben Sacks. I recommend that no one does business with him or his store...or they may get ripped off worse than me!!!