The Vernors Store / www.groceries-express.com Sent donuts 8-days past expire date and would not refund money Madison Heights Michigan
I ordered several food items, one of them being a 6-Pack of Krispy Kreme donuts. I placed my order on 5/12/13, but for some reason my order was not shipped until 5/15/13, and I received my shipment on 5/23/13. The donuts were rock hard and they expired on 5/16/13. I emailed groceriessxpress.com and asked that I be refunded for the donuts, and I received a response telling me that they receive the donuts 3-days before the expire date, and that was it.
No mention of the refund I asked for. I sent a 2nd email asking again for a refund, and also asked why they sell the donuts if they expire in 3-days and it takes 9-days for standard shipping. I also pointed out that on thier website it states if a customer receives an item that is past the expire date, the item will either be re-shipped or refunded.
I received a response to my 2nd email stating they ship donuts to Iraq all the time and receive no complaints, and once again, no mention of the refund I asked for. I sent a 3rd, 4th, 5th, and 6th email and received no response. I tried to call and the line goes straight to voicemail. I cannot reach them by phone, and the last email I received from them was telling me about sending donuts to Iraq.