Complaint Review: The Wildlife Gallery

We contracted with The Wildlife Gallery to tan the hides of game animals we harvested in Africa. 

In late summer, 2016, The Wildlife Gallery shipped the hides back to us via UPS, uninsured.  Somewhere, UPS completely lost them. 

The Wildlife Gallery didn’t insure the return shipment to us.   

I contacted the Wildlife Gallery on or about 4 April 2017, and spoke with a Mr. Dave Peters. Mr. Peters listened to my complaint, and agreed to call me back the next day.  The next day, Mr. Peters offered compensation of $875 as reimbursement for the loss of the capes.  I reluctantly agreed, and Mr. Peters stated he would have to clear it with “one of the owners.”  The following day Mr. Peters called me to say that the “owner” said “go pound sand”, and that they will not be providing any form of reimbursement.  I concluded the call by expressing my dissatisfaction, and told Mr. Peters to inform his owner that I would be pursuing all legal remedies. 

I am not happy with the customer service we received from The Wildlife Gallery.  I am disappointed that The Wildlife Gallery did not insure the return shipment to our taxidermist.  I am very unhappy that The Wildlife Gallery offered compensation, and then reneged on the offer.  These people are poor business people, and have terrible customer service.