Complaint Review: thebigword

I guess you got lucky.
Big "surprise" - I still did not receive a payment and "TheBig" one disappeared on me again.
I was contacted once right after I posted the report, got a bunch of promises to solve the issue but, as expected, nothing happened since then. Maybe the team is too Big to do the job. Anyway Id rather rely on collection agency and Department of Labor.

I have worked with thebigword on numerous occasions but I recently had a couple of issues that did need addressing regarding underpayment.  I made the team at thebigword aware of these problems and I thought they dealt with them very professionally and efficiently and that my skills as an interpreter are genuinely valued. After the professionalism they showed in dealing with my problem I would definitely recommend thebigword to other interpreters. If anybody has any issues and would like them resolved the best person to contact is Alison Westwood (Alison.Westwood@thebigword.com) as she will ensure your problem is dealt with straight away.

How peculiar that I've been contacted today by one of your employees. Apparently, your company is well aware all along about the issue in question even though I did not mention my name in the report. On the other hand, it is good to finally find out the name of the responsible person as yourself, I have not succeeded to do so through the numerous regular e-mails and other means of communication. For you information, this is not a single incident, this is already a third occurrence just in my case. If you are not aware of the ongoing non-payment problem, you should check, for instance, translatorscafe.com or just Google the name of your company. As to priorities, I am among many other translators who are not considered as a priority by your company. It seems that you have very selective approach.  I believe that you, as well as other employees of your company, get paid without wasting valuable time for months on requests. At any rate, your company might be big but its business practices and reputation do not live up to its size.

As the Global Head of Linguist Recruitment for thebigword I would firstly like to say how sorry I am on behalf of the organisation if you have had issues with receiving payment for us. I can assure you that timely and accurate payment of our linguists is a priority to us and any issues regarding such matters are taken extremely seriously. It is difficult for me to look into the issues that you have raised without knowing your identity and as your post is anonymous I would be extremely grateful if you could contact me directly so that I can look into your situation, my e-mail address is alison.westwood@thebigword.com. I will contact you to discuss and hopefully resolve this immediately. To answer some of your points I can assure you that thebigword has not disappeared, we are one of the top 13 language service providers globally and continue to grow as one of the major providers of both translation and interpreting work to the professional linguist community. I can assure you that we have not been "banned" from posting job notifications, we have a strong relationship with many of the large linguist communities and as an example we are presenting and exhibiting at the ProZ on-line conference in September. I would really like to look into the issues that you have had re continuing to get offers of work from us, should you not wish to work with us again I will respect that and will ensure that your details are removed from our database, however in order to do this I will need to know who you are, and as such I really hope that you will contact me. I look forward to being able to post our resolution to your issues and I  also be encourage any linguists who have any issues, however small or large with thebigword to contact me directly at the above email address.