theblogpress.com Account was setup by a minor and then when process doene per their instructions via email because they have NO customer service phone number to get help from a live person under any circumstances, the website stated was deleted and it was not. So then 2 weeks later they withdrew $97.00 without authorization from my bank account. Even though we had deleted the account and no blog was ever even started. Not only do they not have a customer service phone number, the email responses are generalized and do not answer specific questions asked. This company is a scam, they will under no circumstance give any refund. Internet
This company is a scam. They have no customer service phone number for any circumstance. They allow setup by a minor. The credit card that was used had fallen out of a pocket onto the floor and my minor son was playing online. He deleted the credit card information, or thought he did, but their system captured the details and processed an account. When our account was attempting to be charged, we emailed them to delete the account. Even when you follow their instructions to delete an account it doesn't delete it. We had deleted the account and couldn't login but the system still showed it as being active on their end. After we alerted them of being unable to login and attempt to delete the account again, they said it was still active and try again. Very suspicious how after this communication we were able to login to the account with no problem. And then our credit card was immediately charged. When we were logged into the system finally it showed on the website it was a $14.00 charge, however, the actual charge was $97.00. All of their communication is done by email and is automatically generated. They send generalized emails that do not answer specific questions. When we alerted them of the issues again they said regardless of the reason they offer NO refunds at all. And that as far as they were concerned their system showed an active account, with NO blog ever being started, just an email address and credit card information, so they won't refund because their policy is they provide NO refunds.
3 Updates & Rebuttals
Issues Resolved.....
#4Author of original report
Tue, May 19, 2015
I am writing to rescind my complaint on blogpress.com and Jennifer, the owner. There were some misunderstandings in the communications between the company, my son and I. They have processed a refund today due to the extenuating circumstances of a minor applying for the account, misunderstanding that although the blog was never started, the steps to complete deactivation would only be complete when an email response indicating deactivation was received.. He thought he deactivated the account, however, there were some technical issues and the account was not in fact deactivated. Thank you, Jennifer and blogpress.com for helping to resolve the issues and correcting the misunderstanding.
False rebuttal claim....
#4Author of original report
Mon, May 18, 2015
Jennifer claiming to be the owner of the company stated that they would issue a refund for extenuating circumstances. This claim is false because the circumstances were noted in the complaint email sent to the company and the reply was there are No Refunds. If they are going to refund the $97.00, they need to do it and not just claim they would have.
Jennifer from BlogPress
Alabama,USA
BlogPress Policies & Support Processed Are Well Documented
#4REBUTTAL Owner of company
Mon, May 18, 2015
I'm terribly sorry for any misunderstanding with this customer.
BlogPress provides online email support to all of our customers - every ticket is answered by a real person. In many cases that person is me as I like to stay involved in the day-to-day operations of our company.
We do not offer phone support. This allows us to keep our costs low while providing the best hosting and training services out there.
We cannot be responsible for the fact that a customer's child was allowed access to a credit card and the internet.
Having said that, if this were reported in a ticket through our easily accessible ticketing system (http://support.theblogpress.com/), we would have happily reversed the charges as this is an extenuating circumstance. We have done this in the past in the case where and elderly man signed up for a blogging account with his sons credit card. I assure that we are real people with real hearts. :)
Our refund policies are clearly outlined in our terms of service that all customer must agree to when creating their account, and under normal circumstances, refunds are not offered after the 14-day trial period is over.
In most cases like this one, the customer simply forgot to cancel their account within the trial period.
Here are some testimonials from our members, which is what I'm used to seeing...
http://theblogpress.com/#front-page-3
We do offer a 14-day risk-free trial. That means you can try our service at no risk to you and if you're not happy, just cancel within the trial period and request a refund. No questions asked.
Our refund policy, pricing, and risk free trial are all very straightforward.
Here is our refund policy on our support site for anyone to see.
http://support.theblogpress.com/article/379-refund-policy
Also, here is a link to our full terms of service that everyone must agree to when creating their account.
http://theblogpress.com/terms/
I will be happy to answer any additional questions by this customer or anyone who has questions about our services and policies.