Complaint Review: Thedigitalexpo.com

My husband and I recently decided to purchase a digital camera. We carefully researched before we decided what Make and model we wanted. At that point I began to look for the lowest price on the one we wanted. The Digital Expo had it for $269 which was the lowest but not totally out of range of others we were looking at. So I ordered it. When I received my confirmation it said I needed to call to confirm before my order would be shipped. Which I did immediately because we wanted the camera for an upcoming trip. When the guy answered the phone he started trying to sell me accessories. First a memory card at twice the cost of the name brand one I was looking at elsewhere. He didn't know the specs on the card and couldn't find the info. When I said skip it all of a sudden I had a great $50 camera bag thrown in and I could get the 1G card for the price of the 512 card. I said I will still pass(the price was still way over the name brand card and he still didn't have the specs on his card). So now he starts trying to sell me a back up battery. I say no thanks and then he says you only have about 20 minutes on the one that comes with the camera. I knew that was balony because reviews had said that unless you would be shooting in a remote location for long periods of time you didn't need a backup because it would shoot for up to five days without a recharge. That was when he informed me that the camera was refurbished. I said whoa I thought this was a new camera because the website had not said anything about it being refurbished. He said well okay how bout I make it a new camera for this price. I said how bout you just cancel my order. To which he I'll do that for you and quickly hung up the phone. It was obvious to me he was hoping I had not done my homework and could con me into buying a whole bunch of stuff out of fear at prices way out of line because I didn't know any better. Then if you go back and look at their policies. All returns have to have management approval. Which sends up red flags. If there is a problem and you want a good name and happy customers you accept returns. So all in all I say I came real close to an out and out scam. So beware.

Judith
Southaven, Mississippi
U.S.A.